Branch Customer Support

Enagic USA, Inc; Mount Prospect (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading manufacturer of ionizers is seeking enthusiastic individuals for a Branch Customer Support position in Mount Prospect, Illinois. This full-time role includes engaging with customers, promoting products, conducting demonstrations, and providing exceptional service. Ideal candidates should possess strong communication and interpersonal skills, and experience in retail sales is preferred. The position requires flexibility in working hours, including weekends, and the ability to perform physical tasks. Join the team to drive customer satisfaction and sales success.

Qualifications

• Preferably have experience in retail sales or customer service.
• Must have strong communication and interpersonal skills.
• Should be friendly and energetic with customer service focus.

Responsibilities

• Greet customers and assist them with their needs.
• Promote and sell products on-site to meet sales targets.
• Conduct product demonstrations and address customer queries.
• Develop strong relationships to encourage repeat business.
• Maintain merchandise presentation and inventory.
• Keep records of sales transactions and customer interactions.
• Work with team members for cohesive customer service.

Skills

Communication skills

Interpersonal skills

Sales principles

Customer service focus

POS system proficiency

Education

High school diploma

Education in marketing or related fields

Job description

Full-Time Branch Customer Support

Branch Customer Support position at our Chicago branch location in Mt Prospect, IL

What We Are Looking For

YOU!

Enagic is a Japan-based leading manufacturer of alkaline ionizers and water filtration machines

No experience is needed, just need to be very outgoing and personable

Summary

We are seeking enthusiastic and customer-focused Sales Staff to join our team. The ideal candidates will be responsible for providing exceptional on-site support to customers, assisting them with their needs, and driving sales. This role requires a strong understanding of our products and services, as well as the ability to build rapport with customers.

Key Responsibilities

• Customer Engagement: Greet customers warmly and assist them in identifying their needs. Provide knowledgeable information about products and services to help customers make informed decisions.
• Sales Support: Actively promote and sell products on-site, ensuring that sales targets are met or exceeded. Utilize effective sales techniques to drive revenue.
• Product Demonstration: Conduct product demonstrations and presentations to showcase features and benefits, addressing any questions or concerns from customers.
• Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals. Provide exceptional customer service to enhance customer satisfaction.
• Inventory Management: Assist in maintaining the presentation of merchandise, ensuring that products are well-stocked, organized, and visually appealing.
• Sales Reporting: Keep accurate records of sales transactions and customer interactions. Prepare reports on sales performance as required.
• Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service and sales strategies.

Qualifications

• Previous experience in retail sales or a customer service role is preferred.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Basic understanding of sales principles and practices.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency in using point-of-sale (POS) systems and handling cash transactions.
• A friendly, energetic personality with a strong customer service focus.
• This position may require standing for extended periods and lifting moderate weights (up to 30 lbs).

Education

• High school diploma or equivalent; additional education in marketing or related fields is a plus.