Branch Customer Support

Enagic USA, Inc; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support company in New York is seeking enthusiastic Branch Customer Support staff to provide exceptional on-site assistance to customers. Ideal candidates must possess strong communication skills and a friendly demeanor. Responsibilities include greeting customers, promoting and selling products, conducting demonstrations, and managing inventory. Flexibility in shifts is required, and a high school diploma is necessary. A focus on customer satisfaction is essential in this dynamic role.

Qualifications

• Previous experience in retail sales or a customer service role is preferred.
• Ability to work flexible shifts, including weekends and holidays.
• This position may require standing for extended periods and lifting moderate weights (up to 30 lbs).

Responsibilities

• Greet customers warmly and assist them in identifying their needs.
• Actively promote and sell products on-site to ensure sales targets are met.
• Conduct product demonstrations and presentations.

Skills

Strong communication and interpersonal skills

Ability to engage effectively with diverse customers

Friendly, energetic personality

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) systems

Job description

Overview

Full-Time Branch Customer Support Branch Customer Support position at our New York branch location in Astoria, NY

Enagic is a Japan-based leading manufacturer of alkaline ionizers and water filtration machines. No experience is needed, just need to be very outgoing and personable.

Summary

We are seeking enthusiastic and customer-focused Sales Staff to join our team. The ideal candidates will be responsible for providing exceptional on-site support to customers, assisting them with their needs, and driving sales. This role requires a strong understanding of our products and services, as well as the ability to build rapport with customers.

Key Responsibilities

• Customer Engagement: Greet customers warmly and assist them in identifying their needs. Provide knowledgeable information about products and services to help customers make informed decisions.
• Sales Support: Actively promote and sell products on-site, ensuring that sales targets are met or exceeded. Utilize effective sales techniques to drive revenue.
• Product Demonstration: Conduct product demonstrations and presentations to showcase features and benefits, addressing any questions or concerns from customers.
• Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals. Provide exceptional customer service to enhance customer satisfaction.
• Inventory Management: Assist in maintaining the presentation of merchandise, ensuring that products are well-stocked, organized, and visually appealing.
• Sales Reporting: Keep accurate records of sales transactions and customer interactions. Prepare reports on sales performance as required.
• Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service and sales strategies.

Qualifications

• Previous experience in retail sales or a customer service role is preferred.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Basic understanding of sales principles and practices.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency in using point-of-sale (POS) systems and handling cash transactions.
• A friendly, energetic personality with a strong customer service focus.
• This position may require standing for extended periods and lifting moderate weights (up to 30 lbs).

Education

• High school diploma or equivalent; additional education in marketing or related fields is a plus.