Enagic Credit System Analyst

Enagic USA, Inc; Torrance (CA); On-site; USD 24,796; Full time

Job summary

A consumer services company in California is looking for an entry-level Enagic Credit System Analyst. This full-time position is responsible for collecting payments from customers and managing the customer database. The role involves supervising customer service operations, ensuring accurate payment processing, and responding to inquiries professionally. Ideal candidates should display strong problem-solving and interpersonal skills and be capable of time management. The position requires on-site work from 9am to 6pm, Monday to Friday.

Qualifications

• Ability to motivate and guide team members.
• Effective verbal and written communication for clear information dissemination.
• Proficiency in identifying issues and developing quick, effective solutions.
• Capability to manage time efficiently and prioritize tasks.
• Skill in building relationships within the team and resolving conflicts.

Responsibilities

• Supervise and enhance customer service operations.
• Ensure accurate and timely processing of payments.
• Manage and respond to customer emails professionally.
• Prepare and manage outbound call lists.
• Process and deposit check payments into QB and ES.
• Handle inbound customer calls and make outbound calls.

Skills

People Management Skills

Communication Skills

Problem-Solving Abilities

Time Management

Interpersonal Skills

Job description

Enagic Credit System Analyst • Enagic USA, Inc

Base Pay Range

$18.00/hr (current)

Job Overview

Responsible for collecting payments for orders from customers in a timely and accurate manner. Following up on holds and pending charges by email and phone. Manage customer database by updating accurate information. Hours: 9am-6pm M-F. ** On-site position **

Responsibilities and Duties

• Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
• Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
• Manage and respond to customer emails professionally and promptly.
• Make and send email for monthly payment decline notification for machine and Ukon.
• Prepare and manage outbound call lists.
• Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
• Handle inbound customer calls and make outbound calls.

Qualifications

People Management Skills

• Ability to motivate and guide team members.
• Willingness to support and help others.

Communication Skills

• Effective verbal and written communication for clear information dissemination and expectation setting.

Problem-Solving Abilities

• Proficiency in identifying issues and developing quick, effective solutions.

Time Management and Prioritization

• Capability to manage time efficiently and prioritize tasks to oversee operations and projects.

Interpersonal Skills

• Skill in building relationships within the team and resolving conflicts effectively.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industry

Consumer Services