Branch Customer Solutions & Dispatch Manager

Liquid Environmental Solutions; Puyallup (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

FloHawks is seeking a Customer Solutions Manager to lead the Customer Solutions and Office Support teams, ensuring an exceptional customer experience while driving branch efficiency.

You will oversee scheduling, dispatch, billing coordination, and cross-functional collaboration with Sales, Finance, and Field Operations. Strong leadership and a customer-first approach are essential for success.

Qualifications

• 2+ years of leadership or management experience in a service environment.
• Bachelor's degree or equivalent; dispatch and scheduling experience preferred.
• Experience with CRM/ERP and billing processes is a plus.
• Strong customer-service orientation and cross-functional collaboration.

Responsibilities

• Lead Customer Solutions and Office Support teams to deliver exceptional service.
• Oversee scheduling, dispatch, and customer communications to improve efficiency.
• Manage AP/AR workflows and billing coordination with cross-functional teams.
• Coach, evaluate, and develop staff; establish performance metrics.

Skills

People leadership

Customer focus

Communication

Scheduling & dispatch

Process improvement

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent

2+ years leadership experience

Tools

CRM systems

ERP systems

Microsoft Office

Job description

FloHawks is seeking a Customer Solutions Manager to lead the Customer Solutions and Office Support teams, ensuring an exceptional customer experience while driving branch efficiency.

You will oversee scheduling, dispatch, billing coordination, and cross-functional collaboration with Sales, Finance, and Field Operations. Strong leadership and a customer-first approach are essential for success.