Dispatch & Customer Experience Leader

Propak; Salinas, Northern (CA, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision

401(k) with match

Paid Time Off

HSA contributions

Job summary

PLA Family of Companies seeks an experienced Dispatch and Customer Service Manager to coordinate daily dispatch operations, manage customer relations, and ensure timely deliveries. You will balance customer needs with operational efficiency while maintaining safety and continuous improvement across the transportation network.

The role requires strong organizational, communication, and problem-solving skills with visibility across drivers, warehouse, and leadership teams.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience in customer service, dispatch, logistics or related field.

Responsibilities

• Coordinate daily dispatch activities, drivers, routes, and deliveries.
• Enter customer orders accurately and maintain dispatch records.

Skills

Customer service

Dispatch coordination

Logistics

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's degree in Business/Logistics or related

Tools

Dispatch software

Transportation Management Systems (TMS)

ERP systems

Microsoft Office (Outlook/Word/Excel)

Job description

PLA Family of Companies seeks an experienced Dispatch and Customer Service Manager to coordinate daily dispatch operations, manage customer relations, and ensure timely deliveries. You will balance customer needs with operational efficiency while maintaining safety and continuous improvement across the transportation network.

The role requires strong organizational, communication, and problem-solving skills with visibility across drivers, warehouse, and leadership teams.