Branch Customer Relations Assistant

Illinois; Elgin (IL); On-site; USD 20,000 - 29,000; Part time

Job summary

The Gail Borden Public Library in Elgin, IL is seeking a Branch Assistant to join a versatile, cross-trained team. The successful candidate will be reliable, motivated, and energetic, helping maintain smooth library operations and a positive patron experience.

Responsibilities include cataloging searches, basic readers’ advisory, registering library cards, placing holds, checking out materials, shelving, and assisting patrons with computers and mobile devices.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

Responsibilities

• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Provide basic readers’ advisory and reference assistance to customers.
• Assist customers with registering new library cards, placing holds, and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Basic computer apps

Job description

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking a dedicated Branch Assistant to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.

In this role you will:

• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Provide basic readers’ advisory and reference assistance to customers.
• Assist customers with registering new library cards, placing holds, and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications,printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

The Gail Borden Public Library
270 N. Grove Ave.
Elgin , IL 60120

The Gail Borden Public Library, Kane County

Hours

18 hours per week – split between both Branch locations (South Elgin & Rakow). Schedule includes weekday, evening, and weekend hours.

$18.00 per hour + prorated time-off benefits. See below for benefit information.**