Customer Service Coordinator

HANSONS; Troy (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Medical/dental/vision after 30 days

401(k) with match

Paid time off after 90 days

Referral bonuses

Discounts

Job summary

HANSONS in Troy, MI is seeking a Customer Service Coordinator for a full-time, weekday role. You’ll communicate with customers, manage service requests and coordinate technician schedules for window, roofing, siding and gutter work.

No home improvement experience? We’ll train you. Benefits include weekly pay, medical/dental/vision after 30 days, 401(k) with match, PTO after 90 days, and referral bonuses.

Qualifications

• High school diploma or GED.
• At least 1 year of professional work experience.
• Customer service or call center experience.
• Basic computer skills.
• Familiarity with Microsoft Office.
• Strong communication skills.
• Strong organizational and problem-solving skills.
• Ability to handle multiple priorities.
• Ability to work independently and as part of a team.

Responsibilities

• You’ll help keep customers informed and service appointments moving.
• Answering and responding to customer service requests.
• Monitoring service tickets and following up with customers.
• Scheduling service technicians and appointments.
• Coordinating technician schedules by geographic area.
• Keeping customers updated on the status of their service.
• Helping resolve customer questions and concerns.
• Assisting customers who contact or visit the office.
• Learning our products so you can better assist customers.

Skills

Customer service

Scheduling

Communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Troy, MI | Up to $20/hour | Full-Time | Monday–Friday | Weekly Pay

Looking for a steady, full-time customer service career with weekday hours, weekly pay and benefits? Join HANSONS in Troy.

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete.

You’ll communicate with customers, manage service requests and coordinate technician schedules for window, roofing, siding and gutter service.

No home improvement experience? That's okay. We'll train you on our products and processes.

Why You'll Want to Work Here

• Up to $20/hour
• Weekly pay via direct deposit
• Monday–Friday schedule
• Full-time, 40 hours per week
• Medical, dental and vision benefits available after 30 days
• Life, accident, critical illness, short-term and long-term disability benefits
• 401(k) with company match after 90 days
• Paid time off available after 90 days
• Unlimited rollover of unused PTO hours
• Holiday pay available after 30 days
• Employee and Friends & Family discounts
• $500–$1,500 referral bonuses for qualifying hires
• Training, coaching and opportunities to grow within HANSONS

What You’ll Do

You’ll help keep customers informed and service appointments moving.

A typical day may include:

• Answering and responding to customer service requests
• Monitoring service tickets and following up with customers
• Scheduling service technicians and appointments
• Coordinating technician schedules by geographic area
• Keeping customers updated on the status of their service
• Helping resolve customer questions and concerns
• Assisting customers who contact or visit the office
• Learning our windows, roofing, siding and gutter products so you can better assist customers

If you enjoy helping people, solving problems, staying organized and keeping a busy schedule on track, you’ll fit well in this role.

What You Need

• High school diploma or GED
• At least 1 year of professional work experience
• Customer service or call center experience
• Basic computer skills
• Familiarity with Microsoft Office
• Strong communication skills
• Strong organizational and problem-solving skills
• Ability to handle multiple priorities
• Ability to work independently and as part of a team

Experience That Can Help You Succeed

Experience in any of these areas may be a plus:

• Customer service
• Call center/customer support
• Service coordination
• Appointment scheduling
• Dispatch or technician scheduling
• Customer follow-up
• Construction or installation services
• Home improvement experience is preferred, not required.

Hours & Location

Troy, Michigan

Full-Time | 40 hours per week

Standard hours are:

Monday–Friday | 8:00 AM–5:00 PM

Due to the cyclical nature of the position, some overtime, evening or weekend hours may occasionally be required to meet deadlines.

Why HANSONS?

1-800-HANSONS has been helping homeowners for more 35 years and has grown to serve customers across 10 states and 17 locations nationwide.

We want people who are looking for more than their next job. We want team members who can learn, succeed and build a career here.

Some of our team members have been with HANSONS for 15, 20 and even 25+ years.

1-800-HANSONS is an equal opportunity employer. We do not discriminate on the basis of age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, veteran status, or other protected status.