Branch Banking Specialist - Sales, Service & Digital

M&T Bank Corporation; Reston (VA); Hybrid; USD 30,000 - 50,000; Full time

Job summary

Universal Banker in Reston, VA is a customer-focused professional who delivers exceptional branch experiences by handling sales, service and digital engagement for Consumer and Business Banking customers. You will educate clients, process transactions and support daily branch operations to meet service and sales objectives.

The role requires strong communication, interpersonal skills and the ability to handle a variety of customer needs while adhering to compliance controls.

Qualifications

• High school diploma or GED with at least 1 year of retail sales, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills and ability to engage with diverse customers.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Process customer transactions and support branch operations.
• Identify opportunities to expand digital engagement and refer complex needs to partners.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer service

Retail sales

Telesales

Digital engagement

Education

High school diploma or GED

Bilingual based on branch needs

Job description

Universal Banker in Reston, VA is a customer-focused professional who delivers exceptional branch experiences by handling sales, service and digital engagement for Consumer and Business Banking customers. You will educate clients, process transactions and support daily branch operations to meet service and sales objectives.

The role requires strong communication, interpersonal skills and the ability to handle a variety of customer needs while adhering to compliance controls.