Branch Banking Specialist: Customer-First Teller

Shore United Bank; Leonardtown (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401k with company match

Employee Stock Purchase Plan

Education Assistance

Career development program

Wellness initiatives

Growth opportunities

Paid training

Job summary

Shore United Bank is seeking a Branch Banking Specialist at the Leonardtown Branch to deliver exceptional customer service while handling deposits, withdrawals, transfers, and ATM operations. You will promote bank products, refer clients to partners, and maintain confidentiality in a fast-paced team environment.

The role requires a high school diploma, 1 year of customer service experience, and proficiency with Microsoft Office and Outlook.

Qualifications

• High school diploma/GED or equivalent.
• 1 year experience providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily.
• Ability to maintain confidentiality with customer information.
• Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired.
• Ability to work in a team environment.

Responsibilities

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer
• Provides superior customer service through conversation to identify client needs, in person and over the phone.
• Promotes the bank’s products and services through beneficial customer conversations to help the customer meet their financial needs.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products.
• Maintains the highest level of confidentiality with all information obtained.
• Performs as a team member in allocating and coordinating the workflow.
• Contributes to the fulfillment of branch and company objectives and goals.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Skills

Customer service

Cash handling

Confidentiality

MS Office Suite

Outlook

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

Job description

Shore United Bank is seeking a Branch Banking Specialist at the Leonardtown Branch to deliver exceptional customer service while handling deposits, withdrawals, transfers, and ATM operations. You will promote bank products, refer clients to partners, and maintain confidentiality in a fast-paced team environment.

The role requires a high school diploma, 1 year of customer service experience, and proficiency with Microsoft Office and Outlook.