Bank Teller

Shore United Bank; Bryans Road (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401k with company match

Paid parental leave

Employee development programs

Paid training

Job summary

Shore United Bank is seeking a Branch Banking Specialist II (Bank Teller) to join our team at the Bryan's Road branch in MD. You will be the face of the bank, delivering exceptional customer service while handling transactions and building lasting relationships with customers.

You will help clients meet daily financial needs, promote bank products, and ensure accuracy and compliance. The role offers full-time hours, benefits, and opportunities to grow in banking and customer-relations skills.

Qualifications

• High school diploma or GED is required.
• 1 year experience providing excellent customer service in a fast-paced environment.
• 1 year experience as a bank teller; Bachelor’s degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.

Responsibilities

• Assist clients with transactions and maintain audit standards, security, and control functions.
• Provide friendly, accurate service and referrals to meet customer needs.
• Establish new banking relationships through conversations about financial needs.
• Provide account servicing including address changes, ATM disputes, and online banking setup.
• Recommend bank products and services during daily transactions.
• Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes.
• Ensure compliance with regulations and branch procedures, conduct security checks, and complete reports.
• Support pre-shift huddles, branch incentives, and weekly referral goals.
• Collaborate with bank partners for client referrals to Merchant, Wye Financial, and Relationship Managers.

Education

High school diploma/GED

Bachelor's degree in Business, Finance, or similar OR management experience in lieu of bank experience

Job description

Shore United Bank is seeking a Branch Banking Specialist II (Bank Teller) to join our team. As a Branch Banking Specialist II, you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate. You will handle a variety of transactions while engaging customers in thoughtful conversations to understand their goals, answer questions, and recommend solutions that truly fit their needs. Success in this role comes from your ability to listen, ask insightful questions, and create a positive experience that builds trust and long-term loyalty. If you enjoy helping people, thrive in a fast-paced environment, and want to grow a career in banking, this role offers a strong foundation and opportunities to develop valuable financial and customer-relationship skills.

What You'll Do:

• Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Recommends bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD's, IRA's, and safe deposit boxes
• Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence

Location:

Bryan's Road Branch - 8010 Matthews Road, Bryans Road, MD 20616

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience as a bank teller.Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.

Compensation:

• The pay range for this position is $19.00 to $23.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affir­­mative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.