Branch Banking: Sales & Customer Solutions Associate

Oriental Bank; Aibonito (PR); On-site; USD 36,000 - 54,000; Full time

Job summary

Oriental Bank is seeking an Associate, Sales & Services (Branches) in Aibonito, PR to deliver outstanding customer service while identifying financial needs and presenting suitable solutions. You will cross-sell loans, accounts, investments, and other products, helping clients achieve financial goals.

The role requires a Bachelor’s in Business Administration or related field and at least two years in retail or sales, with bilingual English and Spanish proficiency.

Qualifications

• Bachelor’s degree in Business Administration or related fields required.
• Two years of retail/sales experience required.
• Fully bilingual English and Spanish (verbal and written) required.
• Excellent consulting, sales, and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook) required.

Responsibilities

• Deliver proactive and dynamic customer service.
• Respond to customer inquiries and requests regarding our products and services.
• Cross-sells bank products and services.
• Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals.
• Receives bank visitors, provides information, and directs them to appropriate staff as necessary.
• Take ownership of every customer issue to solve it and ensure customer satisfaction.

Skills

Bilingual English/Spanish

Sales experience

Customer service

MS Office

Education

Bachelor’s degree in Business Administration or related fields

Tools

MS Office (Word/Excel/Outlook)

Job description

Oriental Bank is seeking an Associate, Sales & Services (Branches) in Aibonito, PR to deliver outstanding customer service while identifying financial needs and presenting suitable solutions. You will cross-sell loans, accounts, investments, and other products, helping clients achieve financial goals.

The role requires a Bachelor’s in Business Administration or related field and at least two years in retail or sales, with bilingual English and Spanish proficiency.