Branch Banking Leader & Universal Banker Coach

Jersey Digs; Hoboken (NJ); On-site; USD 57,000 - 74,000; Full time

Job summary

Citi in Hoboken, NJ is seeking a Head Universal Banker to lead, coach, and support branch staff while delivering outstanding service to clients. The role includes guiding clients through complex transactions, promoting digital banking, and ensuring risk controls are followed to safeguard assets.

Responsibilities include coaching Universal Bankers and Tellers, driving sales referrals, and maintaining high standards of client experience through effective leadership and collaboration with the

Qualifications

• 2–4 years relevant experience in customer service.
• Experience with face-to-face customer service, digital engagement, and basic sales/referrals.
• Strong verbal and written communication.
• Retail experience is preferred.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers.
• Guide clients and team in the branch with complex transactions and exceptional client experience.
• Champion risk and control and ensure compliance with policies.
• Educate clients on self-service and digital channels.
• Provide exceptional service and resolve client issues promptly.

Skills

Customer service

Digital engagement

Sales referrals

Open client service

Sales experience

Communication

Problem solving

Digital tools

Retail experience

Education

High School diploma or equivalent

Job description

Citi in Hoboken, NJ is seeking a Head Universal Banker to lead, coach, and support branch staff while delivering outstanding service to clients. The role includes guiding clients through complex transactions, promoting digital banking, and ensuring risk controls are followed to safeguard assets.

Responsibilities include coaching Universal Bankers and Tellers, driving sales referrals, and maintaining high standards of client experience through effective leadership and collaboration with the