Lead Universal Banker: Elevate Service, Sales & Digital

Citi; Boca Raton (FL); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Paid time off

Wellness programs

Life insurance

Job summary

Citi is seeking a Head Universal Banker in Boca Raton, Florida. This leadership role demands exceptional service delivery while mentoring the branch team.

You will handle transactions and lead sales efforts, aiming to enhance customer experiences aligned with Citi's standards. The ideal candidate will have 2-4 years of experience in customer service and digital engagement, with strong skills in sales, communication, and problem-solving.

Qualifications

• 2-4 years of relevant experience in customer service.
• Experience in digital engagement and basic sales.
• Excellent communication and analytical skills.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers.
• Engage clients and provide exceptional service.
• Champion risk and compliance monitoring.

Skills

Customer service

Digital engagement

Sales experience

Verbal communication

Analytical skills

Problem solving

Basic computer skills

Education

High School diploma or equivalent

Job description

Citi is seeking a Head Universal Banker in Boca Raton, Florida. This leadership role demands exceptional service delivery while mentoring the branch team.

You will handle transactions and lead sales efforts, aiming to enhance customer experiences aligned with Citi's standards. The ideal candidate will have 2-4 years of experience in customer service and digital engagement, with strong skills in sales, communication, and problem-solving.