Branch Banking Leader: Growth, Service & Ops

City National Bank Of Wv; Versailles (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

City National Bank Of Wv is seeking an experienced branch leader to oversee day-to-day operations, drive sales, and deliver exceptional customer service at our Versailles, KY location, with a focus on profitability and community engagement.

The role requires 4-6 years of banking or sales experience, strong knowledge of bank products, and the ability to manage staff, security, and regulatory compliance while representing the bank in local civic activities.

Qualifications

• Excellent customer service and sales skills.
• Excellent knowledge of the Bank’s operations, policies and procedures.
• General knowledge of the competitive environment.
• General knowledge of systems and operations procedures.
• General keyboard and desktop computer application skills.

Responsibilities

• Exercises executive and administrative control over all sales, servicing and operational functions of a branch office.
• Establishes goals for branch marketing, operations and sales efforts.
• Maintains prescribed security controls to protect the facility; monitors access; opens/closes branch and vault; and remains on 24 hour call in the event of a security breach.
• Provides advice, guidance, and back-up support to subordinate personnel.
• Assures compliance with bank standards, audit recommendations and relates local, state and federal regulations.
• Coaches and develops staff to actively sell, refer, deliver and promote the bank’s products and services.
• Maintains a thorough knowledge of all the bank’s products and services and a working knowledge of competitive products and services.
• Contacts present customers to retain and expand existing banking relationships. Counsels customers on financial and related matters and handles difficult customers.
• Represents the company at various civic and community functions to further enhance the bank’s image and develop additional business.
• Oversees and recommends training and development of branch personnel; facilitates staff meetings to communicate branch objectives, goals, and policies; and coaches individual employees as needed.
• Exercises usual authority of a manager concerning staffing, performance appraisal, promotions, salary recommendations, and terminations.
• Adheres to all regulatory compliance policies and procedures.

Skills

Customer service

Sales skills

Bank operations knowledge

Competitive landscape knowledge

Keyboard & desktop applications

Job description

City National Bank Of Wv is seeking an experienced branch leader to oversee day-to-day operations, drive sales, and deliver exceptional customer service at our Versailles, KY location, with a focus on profitability and community engagement.

The role requires 4-6 years of banking or sales experience, strong knowledge of bank products, and the ability to manage staff, security, and regulatory compliance while representing the bank in local civic activities.