Branch Banking Leader: Growth & Client Experience Coach

Flagstar; Astoria (OR); On-site; USD 59,000 - 99,000; Full time

Job summary

Flagstar is seeking a Branch Banking Leader in Astoria, NY to coach a high-performing branch team and drive performance through teaching, training, and modeling sales behaviors while ensuring operational excellence.

The role focuses on coaching to sales, revenue growth, and client experience, delivering a high level of client service, addressing operational needs, and maintaining disciplined risk management in line with bank policies and regulations.

Qualifications

• High School level education or foreign equivalent.
• Minimum 6+ years of overall branch sales experience.
• Two or more years in a leadership role.
• Undergraduate degree preferred.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in financial performance.
• Provide training, development and coaching to branch teams to hit targets.
• Deliver exceptional client experience and maintain operational excellence.
• Foster disciplined risk management and ensure regulatory compliance.
• Perform special projects and additional duties as required.
• Support talent management and ensure staff compliance with policies.

Skills

Leadership

Sales

Coaching

Client relationships

Education

High School / GED / HiSET / TASC or foreign equivalent

Undergraduate degree

Job description

Flagstar is seeking a Branch Banking Leader in Astoria, NY to coach a high-performing branch team and drive performance through teaching, training, and modeling sales behaviors while ensuring operational excellence.

The role focuses on coaching to sales, revenue growth, and client experience, delivering a high level of client service, addressing operational needs, and maintaining disciplined risk management in line with bank policies and regulations.