Personal Banker: Cash Handling & Customer Growth

Fhnb; Batesville (AR); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Fhnb in Batesville, AR seeks a customer service associate to manage cash transactions and provide banking services in a busy retail-like environment. You will engage customers, assess needs, and guide them to suitable products while maintaining accuracy in deposits, withdrawals, and balance reporting.

The role emphasizes teamwork, flexible scheduling including evenings and weekends, and adherence to policy.

Qualifications

• Age 18+ is required.
• High school diploma or enrollment in high school.
• Prefer 6 months in retail or customer service.
• Ability to work evenings, weekends and holidays.
• Pass background investigation per company policy.
• Ability to work well in a team.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Engage in in-store prospecting as needed.
• Process deposits and payouts and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Detect counterfeit items and verify identifications.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform additional tasks as requested by supervisors.
• Maintain regular and punctual attendance.
• Approval limits will be based on authority levels.

Skills

Customer service

Cash handling

Teamwork

Flexible schedule

Attendance and punctuality

Education

High school diploma or currently attending HS

Job description

Fhnb in Batesville, AR seeks a customer service associate to manage cash transactions and provide banking services in a busy retail-like environment. You will engage customers, assess needs, and guide them to suitable products while maintaining accuracy in deposits, withdrawals, and balance reporting.

The role emphasizes teamwork, flexible scheduling including evenings and weekends, and adherence to policy.