Branch Banking: Customer Transactions Specialist

Socket.dev; Ephrata (Lancaster County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical plans with prescription drug覆盖

401(k) with employer match

Paid time off

Job summary

Ephrata National Bank is seeking a Customer Transaction Specialist in the Ephrata, PA area to deliver exceptional service in the Retail Banking team. You will handle branch transactions, assist with new consumer accounts, and provide support across digital tools while maintaining compliance and accuracy.

The role emphasizes customer engagement, problem solving, and adherence to policies. A professional appearance and strong communication skills are essential for success in this position.

Qualifications

• High school degree or GED required.
• 2-4 years of relevant experience preferred (will consider experience within various industries that offer a transferable skill set)
• Excellent listening, verbal, and written communication skills.
• Must have a professional appearance and manner.
• Expected to participate and successfully complete appropriate educational classes as required.

Responsibilities

• Process a variety of branch transactions accurately and efficiently, including cash and check deposits, loan and credit card payments, intra- and inter-bank transfers, negotiable instruments, and official checks/money orders.
• Assist customers with opening new consumer deposit accounts and guide through disclosures and documentation in compliance with CIP, BSA/AML.
• Provide prompt, courteous, and knowledgeable support for a wide range of banking needs, including debit cards, stop payments, online/mobile banking, travel notifications, and account maintenance.
• Create a welcoming environment by engaging with customers, listening to goals, and identifying banking solutions and self-service tools to enhance their experience.
• Balance cash drawer daily, maintain precise records, follow internal controls, and assist with audits, reporting, and branch security.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Professional appearance

Education

High school diploma or GED

Job description

Ephrata National Bank is seeking a Customer Transaction Specialist in the Ephrata, PA area to deliver exceptional service in the Retail Banking team. You will handle branch transactions, assist with new consumer accounts, and provide support across digital tools while maintaining compliance and accuracy.

The role emphasizes customer engagement, problem solving, and adherence to policies. A professional appearance and strong communication skills are essential for success in this position.