Branch Banking Client Advisor II

Flagstar; Scottsdale, Phoenix (AZ, AZ); On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank in Scottsdale, AZ is seeking a Branch Banking Client Consultant II to resolve client questions, present product details, and support relationships with Mortgage and Business Banking partners for comprehensive financial guidance.

You will engage in lending and basic investment conversations and participate in more complex banking discussions with clients, while contributing to growth targets and maintaining compliant service standards.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 4 – 5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, non-interest income and primary client acquisition, coordinating with the right team member(s).
• Client Experience: Provide positive client experience by addressing questions, problems or complaints and resolving them promptly, with education and engagement.
• Risk Management: Execute transactions accurately and compliantly to minimize controllable losses.

Skills

Customer service

Sales

Mentoring

Training

Education

High School Diploma

Job description

Flagstar Bank in Scottsdale, AZ is seeking a Branch Banking Client Consultant II to resolve client questions, present product details, and support relationships with Mortgage and Business Banking partners for comprehensive financial guidance.

You will engage in lending and basic investment conversations and participate in more complex banking discussions with clients, while contributing to growth targets and maintaining compliant service standards.