Banking Client Advisor II

Flagstar; Victorville (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II to join our team in Victorville, CA. The role focuses on delivering best-in-class client experiences, guiding customers through product options, and coordinating with Mortgage and Business Banking partners to meet financial goals.

The position emphasizes lending and basic investment interactions, with opportunities to engage in more complex banking conversations. Strong customer service and sales experience are required.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 4 - 5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance and primary client acquisition.
• Client Experience: Provide positive client experience by addressing account questions, problems and complaints and resolving them timely.
• Risk Management: Execute sales, service, and banking transactions accurately and compliantly.

Skills

Customer service

Sales

Mentoring

Communication

Problem solving

Education

High School / GED

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II to join our team in Victorville, CA. The role focuses on delivering best-in-class client experiences, guiding customers through product options, and coordinating with Mortgage and Business Banking partners to meet financial goals.

The position emphasizes lending and basic investment interactions, with opportunities to engage in more complex banking conversations. Strong customer service and sales experience are required.