Branch Bank Manager: Grow Relationships & Lead Team

Landmark Bancorp, Inc; Manhattan (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Landmark National Bank in Manhattan, KS seeks a Bank Manager to lead a branch team, deliver exceptional customer service, and drive growth while ensuring regulatory compliance. The role emphasizes developing Associates, maintaining strong customer relationships, and guiding business development activities within the community.

You will coach staff, monitor performance, and partner with leadership to achieve branch and organizational goals.

Qualifications

• 3+ years banking, financial services, retail management, or related customer-facing experience.
• 2+ years leadership, supervisory, or management experience with coaching and performance management.
• Experience delivering sales, service, operational, and financial performance results.
• Experience building customer relationships and identifying opportunities to deepen and expand client relationships.
• Education: Associate's or Bachelor's degree in Business, Finance, Accounting, Management, or a related field.

Responsibilities

• Attract, hire, onboard, develop, engage, and retain high-performing Associates.
• Establish clear expectations and hold Associates accountable for performance, service, and results.
• Provide ongoing coaching, feedback, recognition, and development opportunities to support Associate growth.
• Foster a positive, collaborative, and inclusive work environment that promotes engagement and high performance.
• Conduct performance evaluations and development planning discussions in a timely and thorough manner.
• Address performance concerns, behavior issues, and policy violations promptly in partnership with Human Resources.
• Support succession planning and talent development initiatives to ensure future organizational capability.
• Build and maintain trusted relationships with consumer and business customers through proactive outreach, needs-based conversations, and exceptional service.
• Develop new business opportunities through referrals, networking, community involvement, and partnership with other lines of business.
• Represent the Bank within the community through civic involvement, networking events, business development activities, and relationship-building opportunities that enhance the Bank's visibility and support growth objectives.
• Manage and grow the branch portfolio by monitoring customer relationships, identifying opportunities to expand household relationships, and retaining high-value customers.
• Drive achievement of branch goals related to revenue, deposits, consumer lending, referrals, portfolio growth, and customer acquisition.
• Partner with business lines and subject matter experts to deliver tailored financial solutions that meet customer needs and contribute to branch performance.
• Promote a relationship-based sales culture by coaching Associates to uncover customer needs, make referrals, and deliver tailored financial solutions.
• Monitor and manage branch scorecard metrics, proactively identifying trends, performance gaps, and opportunities to improve results.
• Establish clear expectations and accountability for individual and branch performance through goal setting, performance monitoring, and coaching.
• Monitor portfolio quality, identify emerging risks, and balance growth with sound credit practices.
• Ensure compliance with regulatory requirements, bank policies, and internal controls while identifying, managing, and escalating operational, credit, and compliance risks as appropriate.
• Allocate staffing and resources effectively to support business needs, service standards, and operational efficiency.
• Maintain strong operational controls to safeguard customer information, Bank assets, and overall branch security.
• Oversee completion and accuracy of operational documentation, records, and reports to support regulatory and business requirements.
• Monitor operational, compliance, and fraud-related risks, addressing issues promptly and escalating concerns as appropriate.
• Maintain audit and examination readiness by ensuring adherence to policies, procedures, and control standards.
• Maintain reliable and predictable onsite attendance to meet business, customer, coverage, and operational needs.
• Demonstrate respect for others by fostering an inclusive, collaborative, and professional work environment.
• Embrace curiosity by seeking to learn, improve, and identify opportunities for growth and innovation.
• Act with integrity by maintaining accountability, following policies and procedures, and doing what is right for customers, colleagues, and the Bank.
• Promote authenticity through honest and forthright communication as well as transparency.
• Strengthen unity by working cooperatively across teams, supporting shared goals, and contributing to a positive culture.
• Leading, coaching, developing, and managing team members.
• Workforce planning, hiring, onboarding, performance management, Associate development, succession planning, Associate engagement, retention, recognition, and addressing performance concerns in partnership with Human Resources.

Skills

Leadership

Customer service

Relationship management

Sales

Operational excellence

Compliance

Education

Bachelor's degree

Associate's degree

Job description

Landmark National Bank in Manhattan, KS seeks a Bank Manager to lead a branch team, deliver exceptional customer service, and drive growth while ensuring regulatory compliance. The role emphasizes developing Associates, maintaining strong customer relationships, and guiding business development activities within the community.

You will coach staff, monitor performance, and partner with leadership to achieve branch and organizational goals.