Branch Associate

SouthernCarlson; Norcross (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with company match

Paid time off

Job summary

SouthernCarlson is seeking a Branch Associate in Norcross, GA. The role focuses on greeting customers, handling inquiries, and delivering exceptional service while supporting sales and operations.

Ideal candidates have 1+ years in sales or customer service, a High School Diploma, and strong communication, organization, and a proactive mindset. Bilingual skills are a plus, with a daytime Monday–Friday schedule.

Qualifications

• 1+ years in sales, customer service, or sales support (warehouse experience a plus).
• High School Diploma required.
• Clear communication in person, on the phone, or via email.
• Willingness to learn products and anticipate customer needs.
• Proactive team player with a can-do attitude.
• Strong relationship-building skills.
• Comfort navigating systems and assisting customers digitally.
• Excellent organization and multitasking abilities.
• Bilingual skills are a plus.

Responsibilities

• Greet customers and respond to inquiries by phone or email with friendly, professional service.
• Build relationships by learning customer needs and suggesting solutions.
• Support branch operations by assisting sales reps and pulling orders.
• Keep showroom organized and ready to impress customers.
• Handle a variety of tasks, from phones to product questions.

Skills

Sales experience

Customer service

Communication

Growth mindset

Initiative

Relationship building

Tech-savvy

Organized

Detail-oriented

Bilingual

Education

High School Diploma

Job description

Branch Associate

Location: 1905 Mitchell Road NW Norcross, GA 30071-3116

Schedule: Monday – Friday | Daytime Schedule

Compensation: Hourly, based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

What You’ll Do

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!

What You Bring

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn our products and anticipate customer needs.
• Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
• Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus!

Why You’ll Love Working With Us

• Steady Monday–Friday, daytime schedule
• A collaborative, supportive culture
• Opportunities for career growth and advancement
• Competitive benefits: Health, Dental, Vision
• 401(k) with company match
• Paid time off

Our Core Values

• Provide Fanatical Service – We treat every challenge like our own, going above and beyond to exceed expectations.
• Act With Urgency – In our industry, every second matters. We respond quickly with solutions.
• Earn & Maintain Trust – Trust is the foundation of our relationships with customers, vendors, and coworkers.
• Continuously Improve – We challenge ourselves to improve every process, every experience, and every interaction.