Branch Associate

SouthernCarlson; Everett, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

SouthernCarlson is seeking a Branch Associate in Everett, WA for a full-time, daytime Monday–Friday role. You will greet customers, handle inquiries by phone and email, and support sales teams and branch operations.

The position emphasizes customer service, relationship building, and a proactive approach to helping customers. A High School Diploma is required, and warehouse experience is a plus.

Qualifications

• 1+ years in sales, customer service, or sales support; warehouse experience a plus.
• High School Diploma required.
• Clear, friendly, and professional communication—in person, on the phone, or over email.
• Growth mindset; eager to learn our products and anticipate customer needs.

Responsibilities

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying upsell opportunities.
• Support branch operations by assisting sales reps and managers, and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!

Skills

Customer service

Sales

Communication

Initiative

Relationship building

Tech-savvy

Organized

Bilingual

Education

High School Diploma

Job description

Branch Associate – Full Time

Location: Everett, WA
Schedule: Monday – Friday | Daytime Schedule
Compensation: $25.00-$28.00 Hourly

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

Provide Fanatical Service – We treat every challenge like our own, going above and beyond to exceed expectations.
Act With Urgency – In our industry, every second matters. We respond quickly with solutions.
Earn & Maintain Trust – Trust is the foundation of our relationships with customers, vendors, and coworkers.
Continuously Improve – We challenge ourselves to improve every process, every experience, and every interaction.

What You’ll Do

As a Branch Associate in Everett, you’ll be at the heart of our operation—supporting customers, sales teams, and branch operations:

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.

• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.

• Support branch operations by assisting sales reps and managers, and pulling orders.

• Keep our showroom organized, merchandised, and ready to impress.

• Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!

What You Bring

Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
Growth Mindset: Eager to learn our products and anticipate customer needs.
Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
Bilingual a Plus!

Why You’ll Love Working With Us

Steady Monday–Friday, daytime schedule
A collaborative, supportive culture
Opportunities for career growth and advancement
Competitive benefits: Health, Dental, Vision
401(k) with company match
Paid time off

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.