Assistant Branch Manager

SouthernCarlson; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) match

Paid time off

EAP

Job summary

SouthernCarlson in Phoenix, AZ is seeking an Assistant Branch Manager who thrives on customer service, team leadership, and operational excellence. You’ll lead front-end operations, coach the counter sales team, and support branch processes to ensure a smooth customer journey.

We offer consistent day shifts, a collaborative culture, and opportunities for career growth within a national company committed to reliability and service excellence.

Qualifications

• 2+ years of customer service experience with a strong record of account management and customer satisfaction.
• Experience in inventory management, basic accounting, and branch operations.
• High school diploma or equivalent required.
• Industry experience in construction supply, tools, or industrial distribution preferred.

Responsibilities

• Lead and support front-end operations, including managing the counter sales team to drive add-on sales and deliver an exceptional customer experience.
• Coach and develop the counter sales team to improve efficiency and effectiveness in showroom and will-call activities.
• Boost showroom performance by executing promotions, specials, and merchandising initiatives.
• Help grow monthly will-call business through proactive customer engagement and service excellence.
• Support administrative functions such as inventory control, sales support, and general branch operations.
• Assist with maintaining branch organization, customer satisfaction, and operational consistency.

Skills

Customer service

Account management

Inventory management

Microsoft Office

Attention to detail

Communication skills

Bilingual English/Spanish

Driver's license

Education

High school diploma

Job description

Assistant Branch Manager – Full Time

Location: Phoenix, AZ

Schedule: Monday – Friday | Day Shift

Compensation: Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service

We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency

In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.

Earn & Maintain Trust

Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve

We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long‑term relationships and delivering results. Join us, and be part of a team that values excellence, urgency, and relentless improvement.

Job Description

We’re hiring an Assistant Branch Manager who thrives on customer service, team leadership, and operational excellence. If you enjoy leading front‑end sales, supporting branch operations, and helping teams succeed in a fast‑paced environment, this role is for you.

What You’ll Do

• Lead and support front-end operations, including managing the counter sales team to drive add‑on sales and deliver an exceptional customer experience
• Coach and develop the counter sales team to improve efficiency and effectiveness in showroom and will‑call activities
• Boost showroom performance by executing promotions, specials, and merchandising initiatives
• Help grow monthly will‑call business through proactive customer engagement and service excellence
• Support administrative functions such as inventory control, sales support, and general branch operations
• Assist with maintaining branch organization, customer satisfaction, and operational consistency

What We’re Looking For

• 2+ years of customer service experience with a strong record of account management and customer satisfaction
• Experience in inventory management, basic accounting, and branch operations
• High school diploma or equivalent required
• Industry experience in construction supply, tools, or industrial distribution preferred
• Strong relationship‑building skills and a customer‑first mindset
• Excellent organizational skills with strong attention to detail
• Strong verbal and written communication skills
• Intermediate proficiency in Microsoft Office and web-based tools
• Valid driver’s license with an acceptable driving record
• Bilingual English/Spanish is a strong plus

Why You’ll Love Working With Us

Consistent Hours – Monday–Friday daytime schedule, no evenings or weekends

Positive Culture – Supportive, collaborative environment that values your ideas

Career Growth – Opportunities for advancement within a growing national company

Competitive Benefits:

• Health, Dental, Vision
• 401(k) with up to 6% employer match
• Paid Time Off
• Employee Assistance Program (EAP)

Our Values – OUR PROMISE MEANS MORE

Respect – We treat everyone with kindness and fairness

Integrity – We do what’s right, always

Teamwork – We win together

Family Feel – A nationwide company with a local touch

All offers are contingent on a successful background check and drug screening

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.