Branch Assistant - Children's Services

acpllibin; Fort Wayne (IN); On-site; USD 19,355 - 22,041; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Wellness reimbursement

Library-paid pension

Job summary

Allen County Public Library in Fort Wayne is seeking a Full-Time Branch Assistant in the Children\'s Services department. This on-site role supports children and families in a vibrant library setting with a strong emphasis on teamwork and inclusion.

The position offers a comprehensive benefits package and a schedule of 40 hours per week, including days, nights, and weekends. Candidates should enjoy working with children and providing excellent customer service in a busy environment.

Qualifications

• Experience with customer service or youth-focused environments is helpful but not required.
• Ability to multitask with accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Supporting Children's Services operations and maintaining an inviting environment
• Assisting patrons with checking materials in and out
• Helping customers locate books, materials, and resources
• Issuing new library cards and updating patron accounts
• Processing payments and explaining library fees
• Answering questions in person, by phone, and via email
• Assisting with holds and requested materials
• Monitoring returned items and routing them appropriately
• Providing information about children programs, services, and events

Skills

Customer service

Multitasking

Communication

Teamwork

Tools

Library software

Job description

Join our Children's Services team at the Allen County Public Library's main branch as aFull-Time Branch Assistant. Located in downtown Fort Wayne, this onsite position not only allows you to support children and their families but also offers the chance to work in a vibrant, fun-filled environment that values teamwork and inclusion.

Pay for this position ranges from $14.05 to $16.00 per hour, depending on qualifications and experience. The schedule is a flexible 40hours per week, which includes days, nights, and weekends.

Benefits

Full-time employees enjoy a competitive benefits package, including:

• Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off (start accruing three weeks of vacation and two weeks of sick), Employee Discounts, gym membership, wellness reimbursement (up to $510 each year!), and a Library-paid pension.

About Allen County Public Library

Allen County Public Library is a vibrant hub of lifelong learning, discovery, and connection. Guided by our mission to enrich the community, we empower individuals of all ages through access to knowledge, resources, and inclusive experiences. Our team is united by a shared commitment to integrity, literacy, and learning. We prioritize people-first service, celebrate diversity, and foster a sense of belonging for all.

What You'll Do

As a Branch Assistant, you'll help create a welcoming and positive experience for children and families. Responsibilities include:

• Supporting Children's Services operations and maintaining an inviting environment
• Assisting patrons with checking materials in and out
• Helping customers locate books, materials, and resources
• Issuing new library cards and updating patron accounts
• Processing payments and explaining library fees
• Answering questions in person, by phone, and via email
• Assisting with holds and requested materials
• Monitoring returned items and routing them appropriately
• Providing information about children programs, services, and events

What We're Looking For

The ideal candidate enjoys working with children and being a multi-tasker.

Successful candidates will:

• Enjoy interacting with children
• Demonstrate strong customer service skills
• Be able to multitask while maintaining accuracy and attention to detail
• Communicate effectively both verbally and in writing
• Work well independently and as part of a team
• Maintain confidentiality regarding patron records and transactions
• Learn and use library technology and automated systems effectively

Experience with customer service, library services, education, recreation, or youth-focused environments is helpful but not required.