Branch Assistant

Allen County Public Library; Woodburn (IN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Flexible Spending Account

Paid Time Off

Employee Discounts

Employee Assistance Program

Voluntary Insurance Options

Job summary

Allen County Public Library’s Woodburn Branch is seeking a Part‑Time Branch Assistant to provide friendly, helpful service to our community. You’ll check materials in/out, assist with requests, and help with cards and program information.

The role is onsite, 28 hours per week, with a schedule that supports weekend and weekday coverage. We value teamwork, inclusion, and excellent service.

Qualifications

• Customer service experience preferred.
• Comfortable using computers and library systems.
• Ability to communicate clearly and professionally, verbally and in writing.
• Maintain confidentiality and follow procedures.

Responsibilities

• Check materials in and out and help patrons locate materials.
• Assist patrons with placing and picking up requests.
• Help people apply for library cards or replace lost cards.
• Answer questions about programs, services, policies, and facilities.
• Provide assistance in person, over the phone, and by email.
• Process fees and payments when needed.
• Identify returned materials that need attention.
• Use library computers, technology, and automated systems.
• Keep the branch welcoming, organized, and ready for the community.

Skills

Customer service

Computer literacy

Communication

Teamwork

Discretion

Tools

Library computers

Library systems

Office equipment

Job description

Do you enjoy helping people and being part of a close-knit community? The Allen County Public Library is looking for a Part‑Time Branch Assistant to join our Woodburn Branch team.

Woodburn is a small, welcoming community just east of Fort Wayne, close to the Ohio state line. Our Woodburn Branch has a real hometown feel, and the library is a place where people come to see familiar faces, find something new to read, get help with a resource, or simply connect with their community.

In this role, you'll help make sure patrons have a positive experience every time they visit. You'll assist with checking materials in and out, answering questions, helping with library cards and requests, and sharing information about library programs and services. Most importantly, you'll be someone our patrons can count on for friendly, helpful service.

Pay: $14.05–$16.50 per hour

This is an onsite, part‑time position with a team that values teamwork, inclusion, and providing excellent service to our community.

What We Offer

Part‑time employees are eligible for a variety of benefits, including:

• Flexible Spending Account
• Paid Time Off, including three weeks of vacation accrual and one week of sick accrual
• Employee Discounts
• Employee Assistance Program
• Voluntary Insurance Options

About the Allen County Public Library

The Allen County Public Library is more than a place to find books. We are a place where people learn, discover, connect, and feel welcome.

Our team is committed to providing people‑first service and creating an environment where everyone belongs. We value integrity, literacy and learning, inclusion and belonging, and teamwork. Whether we’re helping someone find their next great read, connecting them with a community resource, or simply greeting them with a smile, we believe the small interactions matter.

What You’ll Do

As a Branch Assistant at our Woodburn Branch, you’ll be one of the friendly faces our patrons see when they visit. Your responsibilities will include:

• Checking library materials in and out and helping patrons locate materials
• Assisting patrons with placing and picking up requests
• Helping people apply for library cards or replace lost cards
• Answering questions about library programs, services, policies, and facilities
• Providing assistance in person, over the phone, and by email
• Processing fees and payments when needed
• Identifying returned materials that need additional attention
• Using library computers, technology, and automated systems
• Helping keep the branch welcoming, organized, and ready for the community

Every day is a little different. You may help someone find a book, show a patron how to use a computer, answer a question about an upcoming program, or help a longtime patron with something they’ve done a hundred times before. It's a job where being friendly, patient, and willing to help goes a long way.

What We’re Looking For

We're looking for someone who enjoys working with people and takes pride in providing good customer service. You should be comfortable using computers and other technology and be able to learn and use library systems and standard office equipment.

You should also be able to:

• Communicate clearly and professionally, both verbally and in writing
• Follow instructions and established procedures
• Maintain confidentiality when handling patron information
• Keep accurate records
• Use good judgment and discretion when working with the public
• Work well with coworkers and contribute to a positive team environment
• Work comfortably with people of different ages, backgrounds, and experiences

Library experience is helpful, but we're also interested in people who have strong customer service skills and a genuine interest in helping others.

Schedule

This position will work 28 hours per week. Must be availableMondays 11:15am-8:15pm and Tuesdays 11:15am-8:15pm the rest of week will vary.

Come Be Part of the Woodburn Community

If you're looking for a part‑time job where you can get to know your community, work with a great team, and make a difference in people's everyday lives, we'd love to hear from you.