Branch Administration & Operations Coordinator

RCS Moving LLC; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

RCS Commercial Moving & Warehousing in Charlotte seeks a Business Administration Manager to support administrative, operational, and account management needs. The role emphasizes organization, responsiveness, and customer focus within a fast-paced environment.

The ideal candidate will independently manage admin tasks while developing relationships with staff and customers, coordinating with multiple departments, and ensuring timely documentation and billing processes for the Charlotte branch.

Qualifications

• High school diploma or equivalent required.
• 3+ years in business administration or related field preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple projects and deadlines.
• Proficiency with Microsoft Office and business applications.

Responsibilities

• Manage day-to-day administrative functions of the Charlotte branch.
• Serve as liaison between the Charlotte branch and corporate Business Administration team.
• Maintain organized electronic records and client/project files.
• Review project docs for completeness and deadlines.
• Assist with project setup, work orders, billing docs, and closeout.
• Coordinate with operations, sales, accounting, payroll, HR as needed.
• Monitor outstanding items and ensure timely completion.
• Assist with invoice preparation and review docs before submission.
• Research and resolve billing discrepancies and customer questions.
• Support accounts receivable by obtaining billing information and follow-ups.
• Track branch deadlines, recurring tasks, and reporting requirements.
• Maintain data in Navigator, Smartsheet, CompanyCam, and other systems.
• Assist with branch reports, customer reports, and internal communications.
• Support onboarding and training for new Charlotte employees.
• Identify opportunities to improve administrative processes.
• Maintain confidentiality of sensitive information.
• Provide backup support to other branches when needed.
• Serve as a consistent contact for assigned customers and accounts.
• Build relationships with customers, vendors, and project stakeholders.
• Respond promptly to customer questions and concerns.
• Support accounts through project lifecycle from planning to closeout.
• Ensure documentation of scopes, schedules, access, and expectations.
• Communicate updates to customers and leadership.
• Help resolve service concerns by gathering information and coordinating.
• Maintain notes and account details in company systems.
• Assist with claims documentation and customer communication.

Skills

Organizational skills

Time management

Communication

Customer focus

Multitasking

Attention to detail

Independence and teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Teams

Smartsheet

CompanyCam

Job description

RCS Commercial Moving & Warehousing in Charlotte seeks a Business Administration Manager to support administrative, operational, and account management needs. The role emphasizes organization, responsiveness, and customer focus within a fast-paced environment.

The ideal candidate will independently manage admin tasks while developing relationships with staff and customers, coordinating with multiple departments, and ensuring timely documentation and billing processes for the Charlotte branch.