Branch Admin & Payments Specialist

Marmic Fire & Safety Co.; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Ownership Program

Company-paid training programs and on‑

Tele-health services

401K plan with up to 4% company match

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

7 Paid Holidays

Job summary

Marmic Fire & Safety Co. in Charlotte, NC is seeking a Branch Administrator to support a professional team with new customer setup, quotes, pricing, and processing sales orders.

The role emphasizes accurate payment posting, file management, and chargeback resolution to ensure smooth branch operations. The ideal candidate has 1–2 years in accounting or admin roles handling payments and disputes, plus strong MS Office skills.

Qualifications

• High school diploma or GED.
• 1-2 years in accounting, administration, or similar handling customer accounts, payments, and chargebacks.
• Experience with non-cash payment processing (credit cards, allowances, returns).
• Experience with file management and document organization.
• Familiarity with customer inquiries and disputes related to payments and chargebacks.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Familiarity with accounting software or ERP systems for payment processing and record keeping.
• Basic understanding of credit card processing and resolving chargeback disputes.
• Strong attention to detail and excellent organizational and multitasking abilities.

Responsibilities

• Post all non-cash payments to customer accounts within 24 hours of receipt.
• Maintain organized customer files by scanning and filing documents in the database.
• Investigate and resolve chargeback claims and pursue recoveries as needed.
• Collaborate with department managers to verify chargebacks and dispute inaccuracies.
• Process and manage credit card transactions for sales and refunds.
• Respond to merchant service disputes with supporting documentation.
• Oversee workflow and team priorities to meet deadlines and productivity.
• Review PODs and invoices for accuracy and completeness.

Job description

Marmic Fire & Safety Co. in Charlotte, NC is seeking a Branch Administrator to support a professional team with new customer setup, quotes, pricing, and processing sales orders.

The role emphasizes accurate payment posting, file management, and chargeback resolution to ensure smooth branch operations. The ideal candidate has 1–2 years in accounting or admin roles handling payments and disputes, plus strong MS Office skills.