Branch Admin Specialist: Mortgage Ops & Customer Support

Guild Mortgage; Henderson (NV); On-site; USD 21,000 - 31,000; Full time

Job summary

Guild Mortgage Company in Henderson, NV is seeking a Branch Administrative Assistant II to support daily branch operations, handle customer inquiries, schedule meetings, and assist processors with clerical tasks.

The role emphasizes accuracy, confidentiality, and teamwork; prior mortgage or finance experience is preferred, as is proficiency with Word, Excel, and PowerPoint. This at-will position offers a stable environment and competitive benefits.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of three years' experience in an administrative assistant related role(s).
• Prior experience in Mortgage lending, Finance, or similar field preferred.
• Ability to type 60-70 wpm.
• Passionate about delivering excellence in customer service.
• High levels of diplomacy, tact, and confidentiality a must.

Responsibilities

• Provide clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, 4506s, LDP/GSAs, CAIVRs, any Bond Program items, appraisals, title and escrow documents, etc.
• Print and mail disclosure documents.
• Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received.
• Provide assistance auditing loan files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods.
• Provide assistance to Branch Manager and Branch Operations Manager as needed.
• Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
• Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure.
• Assist in the preparation and delivery of mailings as needed.
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
• Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing.
• Make copies and prepare other deliverables for meetings and marketing campaigns.
• Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc.
• Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
• Compose, type, and distribute correspondence and memos.
• Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed.
• Create and update forms for file flow and efficiency.
• Perform other duties as assigned.

Skills

Typing 60-70 wpm

Customer service

Multitasking

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Guild Mortgage Company in Henderson, NV is seeking a Branch Administrative Assistant II to support daily branch operations, handle customer inquiries, schedule meetings, and assist processors with clerical tasks.

The role emphasizes accuracy, confidentiality, and teamwork; prior mortgage or finance experience is preferred, as is proficiency with Word, Excel, and PowerPoint. This at-will position offers a stable environment and competitive benefits.