Branch Admin & Billing Coordinator

CenterWell; North Carolina; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off + holidays

Job summary

CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department, coordinate daily communications, manage supplies and mail, and process accounts payable.

The role requires at least two years in health care and one year in home health, plus strong customer service, Medicare knowledge, and excellent organization and communication skills.

Qualifications

• Must understand the issues related to home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• Must have a minimum of two years’ experience in the health care industry and one year experience in home health.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Date stamp all received documents and scan into the client chart within 24 hours.
• Fax discharge/transfer summaries and episode details to physicians as tasks appear.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow and coordinate with branch administration for billing requirements.
• Adhere to HIPAA / Privacy Program and Employee Compliance Program.
• Screen and route calls; manage phone system and mail; order supplies; manage accounts payable.

Skills

Home health knowledge

Customer service

Communication skills

Organizational skills

Computer skills

Education

High school diploma or equivalent

Job description

CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department, coordinate daily communications, manage supplies and mail, and process accounts payable.

The role requires at least two years in health care and one year in home health, plus strong customer service, Medicare knowledge, and excellent organization and communication skills.