BPO Training & Performance Coach

Solera Holdings, LLC.; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel up to 25%

Job summary

Solera Holdings, LLC. is seeking a high-energy BPO Training Specialist / Operations Trainer to join our Training & Learning team in Jacksonville, FL. You will deliver onboarding, upskilling, refresher training and support operational performance across the organization.

The ideal candidate thrives in a fast-paced call center or contact center environment, excels at facilitation, and links learning to measurable business results. Travel up to 25% may be required.

Qualifications

• 2+ years of experience in Training, Learning & Development, Facilitation, Coaching, or a related field.
• Strong experience delivering instructor-led or classroom training.
• Experience creating or maintaining training materials and learning resources.
• Experience presenting to and engaging groups of employees or adult learners.

Responsibilities

• Facilitate instructor-led new hire training and onboarding programs.
• Deliver refresher, upskilling, coaching, and professional development training.
• Create an engaging and inclusive learning environment that encourages participation and knowledge retention.
• Adapt training and facilitation techniques to different audiences, learning styles, and operational needs.
• Provide coaching and feedback to help employees build knowledge, confidence, and job readiness.
• Facilitate both in-person and virtual learning sessions as needed.
• Create, update, and maintain training materials, presentations, facilitator guides, job aids, and other learning resources.
• Partner with Operations, Quality, and Client Services to ensure training content reflects current processes, procedures, and business requirements.
• Support LMS administration, course updates, training assignments, and learning content.
• Identify opportunities to improve training materials and learning experiences.

Skills

Presentation & facilitation

Coaching

Performance analysis

Training needs assessment

Cross-functional collaboration

Time management

AI-enabled learning tools

MS Office, PowerPoint, Teams

Independent working

Tools

LMS platforms

PowerPoint

Microsoft Teams

Microsoft Office

AI-enabled tools

Job description

Solera Holdings, LLC. is seeking a high-energy BPO Training Specialist / Operations Trainer to join our Training & Learning team in Jacksonville, FL. You will deliver onboarding, upskilling, refresher training and support operational performance across the organization.

The ideal candidate thrives in a fast-paced call center or contact center environment, excels at facilitation, and links learning to measurable business results. Travel up to 25% may be required.