BPO Executive

Resonanz Career; Glendale (AZ); Remote; USD 30,000 - 54,000; Full time

Benefits offered by this job

Flexibility of timetable

Remote work possibility

Day/Night Shift

Job summary

Resonanz Career is seeking a BPO Executive (International) to handle customer calls and provide resolutions across multiple channels. The role emphasizes quick issue resolution, continuous learning, and maintaining high service quality in an international context.

Responsibilities include working with a supervisor to resolve issues, performing business research, legal and financial analyses as needed, and ensuring customer satisfaction while meeting performance goals.

Qualifications

• Willingness to learn new things continuously.
• Discuss issues with supervisor or team leader to get issues sorted.
• Providing resolution to customers or clients should be the primary responsibility.
• Carry out professional services like Business Research, Legal services, Financial Analysis.
• Be effective in delivering customer service and resolving complicated queries.
• Set goals to avoid escalations and maintain quality of service.

Responsibilities

• Handle calls from customers or clients and provide resolutions.
• Discuss issues with supervisor or team leader to get issues sorted.
• Provide resolution to customers or clients as the sole responsibility.
• Carry out professional services like Business Research, Legal services, Financial Analysis.
• Be effective in providing customer service and resolving complicated queries and issues.

Job description

BPO EXECUTIVE (INTERNATIONAL)

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted .
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Job Types: Full-Time, Part-Time, Regular / Permanent, Contractual / Temporary.

Advantages: Flexibility Of Timetable. Possibility Of Teleworking / Remote Work.

Schedule: Day Shift/Night Shift.