BPO Customer Care Associate

Applicable Limited; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a BPO Customer Care Associate in Knoxville, TN. This role offers the opportunity to provide exceptional customer service in the insurance industry, handling inquiries and ensuring customer satisfaction. With a focus on effective communication and attention to detail, you'll thrive in a dynamic environment that values innovation and growth. Enjoy competitive pay and comprehensive benefits while working in a supportive team atmosphere. If you're ready to make a difference and grow your career, apply now!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Program with Company Match

Paid Time Off

Life Insurance

Short- and Long-Term Disability Coverage

Employee Assistance Program

Qualifications

• 6 months experience in customer service and office environment.
• Experience with Microsoft Windows applications.

Responsibilities

• Provide front-line phone customer service to policyholders and internal customers.
• Communicate effectively to resolve questions and issues.

Skills

Customer Service

Attention to Detail

Effective Communication

Microsoft Windows Applications

Insurance Knowledge

Education

High School Diploma or GED

Job description

Req ID:323856

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Associate to join our team in Knoxville, Tennessee (US-TN), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $15.50hr

Basic Qualifications:

• 6 Months experience in an office environment
• 6 Months experience using a computer with Microsoft Windows PC applications
• 6 Months of Work from home enciroment
• High school diploma or GED Preferences.

Responsibilities:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• 6months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time),Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required

#INDBPO

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.