BPO Customer Care Associate

NTT DATA; Knoxville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a BPO Customer Care Associate, where you will provide exceptional customer service to policyholders and internal customers. This role offers the opportunity to develop your skills in a supportive environment while managing a high volume of calls. Enjoy comprehensive benefits including medical, dental, and vision insurance, along with a 401k plan. Be part of a team that values innovation and commitment to excellence in the insurance industry. If you are passionate about helping others and thrive in a dynamic setting, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Employee Assistance Programs

Life Insurance

Short- and Long-term Disability Coverage

Qualifications

• 6 months experience in an office environment.
• Effective oral and written communication skills.

Responsibilities

• Provide front-line phone customer service to policyholders.
• Handle calls related to life insurance and annuity policies.

Skills

Customer Service

Communication Skills

Attention to Detail

Microsoft Windows Applications

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Position: BPO Customer Care Associate

Location: Knoxville, Tennessee (US-TN), United States (US)

This position offers company benefits including:

• Medical, dental, and vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance programs
• Participation in a 401k plan with company match
• Additional voluntary or legally required benefits

Pay for this role is $15.50/hr.

Basic Qualifications:

• 6 months experience in an office environment
• 6 months experience using Microsoft Windows PC applications
• 6 months experience working from home environment
• High school diploma or GED

Responsibilities:

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Handle calls related to life insurance and annuity policies, including payments, policy information, or claims
• Maintain a quiet workspace to complete calls effectively from home
• Strive to ensure customer satisfaction and meet service standards
• Manage between 75 to 100 calls per day
• Communicate professionally with internal and external customers to resolve inquiries
• Develop knowledge of the insurance industry, products, services, and processes
• Collaborate with management and team members to address service issues
• Attention to detail, accuracy, and accountability in work
• Effective oral and written communication skills in a professional setting

Additional requirements:

• Have a working device (cell phone or tablet) for 2-Factor Authentication
• Complete our Call Center training and demonstrate proficiency
• Pass a drug screening and background check including education and employment verification
• Availability: Monday-Friday 7:00 am - 7:00 pm CT, Saturday mornings 8:00 am - 12:00 pm CT (rotating)

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for our clients' success. With diverse experts across more than 50 countries, we offer services in consulting, data, AI, industry solutions, and more. As part of the NTT Group, we invest heavily in R&D to advance digital and AI infrastructure. Learn more at us.nttdata.com.

We are committed to accessibility and equal opportunity employment. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.