BPO Customer Care Associate

NTT DATA North America; El Paso (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a BPO Customer Care Associate to provide exceptional support to life insurance policyholders and agents. This role involves managing inquiries about payments, policies, and claims while ensuring high customer satisfaction. With responsibilities including handling 75-100 calls daily and collaborating with internal teams, this position offers a dynamic environment where your contributions directly impact customer experiences. If you have a passion for helping others and possess strong multitasking skills, this opportunity could be the perfect fit for you.

Qualifications

• 1+ year of remote customer service experience.
• Experience multitasking in an office setting.

Responsibilities

• Handle calls from policyholders about life insurance products.
• Achieve customer satisfaction and meet service metrics.

Skills

Customer Service

Multitasking

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

Join to apply for the BPO Customer Care Associate role at NTT DATA North America

Job Overview

We are seeking a BPO Customer Care Associate to provide customer support to Life Insurance policyholders, agents, and other clients. This role involves handling inquiries related to payments, policies, and claims, ensuring high customer satisfaction.

Requirements

• Must reside in the Continental United States
• At least 1 year of remote customer service experience
• At least 1 year of experience in an office setting multitasking with Microsoft Windows applications
• High school diploma or GED
• Spanish bilingual proficiency

Responsibilities

• Handle calls from policyholders regarding life insurance and annuity products
• Provide front-line support to customers and internal teams
• Achieve customer satisfaction and meet service metrics
• Maintain knowledge of insurance products and policies
• Manage 75-100 calls daily
• Communicate professionally with customers and team members
• Collaborate proactively to resolve issues
• Ensure accuracy and attention to detail
• Work in a designated quiet space at home

Additional Information

• Must have a device for 2-Factor Authentication
• Complete training and demonstrate proficiency
• Pass drug screening and background checks
• Provide high-speed internet (min 50 Mbps) with a wired connection
• Follow remote work standards and maintain a professional workspace