BPO Customer Care Associate

NTT DATA, Inc.; Knoxville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen BPO Customer Care Associate für die Unterstützung von Kundenanfragen im Bereich Lebensversicherungen. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und Kundenservice auf hohem Niveau zu leisten. Mit einem klaren Fokus auf Kundenzufriedenheit und einer Vielzahl von Unternehmensleistungen, einschließlich medizinischer und dentaler Versicherungen, ist dies eine großartige Gelegenheit für motivierte Personen, die in einem unterstützenden Team wachsen möchten. Wenn Sie gerne mit Menschen arbeiten und eine Leidenschaft für den Kundenservice haben, ist dies die perfekte Position für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Lebensversicherung

401k Programm mit Unternehmensbeitrag

Bezahlte Freizeit

Mitarbeiterhilfe

Qualifications

• Mindestens 6 Monate Erfahrung in einem Büro- oder Homeoffice-Umfeld.
• Erfahrung im Umgang mit Kundenanfragen zu Lebensversicherungen.

Responsibilities

• Bearbeitung von Anrufen zu Lebensversicherungs- und Rentenpolicen.
• Sicherstellung der Kundenzufriedenheit und Einhaltung von Servicestandards.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Tools

Microsoft Windows

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Associate to join our team in Knoxville, Tennessee (US-TN), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $15.50/hr.

Basic Qualifications:

• 6 months experience in an office environment
• 6 months experience using a computer with Microsoft Windows PC applications
• 6 months of work-from-home environment experience
• High school diploma or GED (Preferences)

Responsibilities:

• Handling calls related to life insurance and annuity policies, including inquiries about payments, policy information, or claims, especially with prior insurance industry experience.
• Designated quiet area to complete calls while working from home.
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and striving to meet service standards.
• Handling between 75 to 100 calls daily.
• Communicating effectively and professionally with internal and external customers to resolve questions and issues.
• Developing and maintaining knowledge of the insurance industry, products, services, and processes.
• Collaborating with management or team members to address service issues proactively.
• 6 months of experience in a role requiring attention to detail, accuracy, and accountability.
• 6 months of experience in a role requiring effective oral and written communication in a professional setting.

Additional requirements include having a working device (such as a cell phone or tablet) for 2-Factor Authentication, successfully completing training classes, passing a drug screen, and background checks including education and employment verification.

The required schedule is Monday-Friday from 7:00 am to 7:00 pm (Central Time), with Saturday mornings (rotating) from 8:00 am to 12:00 pm (Central Time).

#INDBPO

About NTT DATA

NTT DATA is a $30 billion global innovator in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application development and management. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to advance digital transformation. Visit us at us.nttdata.com.

Accessibility Notice: NTT DATA endeavors to make https://us.nttdata.com accessible. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. This contact is for accessibility requests only, not application status inquiries. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For EEO policies and rights, please refer to the provided links.

Nearest Major Market: Knoxville

Job Segment: Consulting, Technology