BPO Client Partner

Movate; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Movate, a human-centered technology and experience services company, is seeking a Client Partner to drive growth across B2C support programs. You will own the end-to-end sales cycle, expand relationships with existing accounts, and hunt for new buying centers across geographies.

In this transformational role, you will articulate Movate's value, lead account planning, and collaborate with operations to ensure delivery excellence. A proven track record in multi-channel BPO sales is required.

Qualifications

• 10+ years in sales/relationship mgmt for BPO across global geos and industries.
• Analyzes market trends and competitors to refine sales and marketing strategies.
• Positions tech-driven solutions, performs strategic account planning and execution.

Responsibilities

• Map new LOBs and stakeholders; exceed revenue targets through proactive hunting and deal closure.
• Bring new buying centers from Movate's existing high-potential accounts.
• Articulate Movate value proposition to customers and differentiate offerings.
• Create account plans with relationships, opportunities, pricing decisions; log activities.
• Manage strategic growth clients; require strategic thinking to close.
• Focus growth on new stakeholders and new lines of business within existing accounts.
• Act as account owner; coordinate with operations to meet client expectations.
• Develop and implement business development and account strategies.

Skills

Sales leadership

Relationship management

Strategy & market analysis

Job description

Movate is a human-centered technology and experience services company redefining business operations and customer engagements through technology-led delivery that drives superior business outcomes. With over 12,000 full-time "Movators" across 21 global locations—and a gig network spanning 60 countries,we bring speed, innovation, and adaptability to every engagement.

We specialize in managed IT and customer support services, digital transformation, and AI-powered solutions built on five proprietary platforms. From digital infrastructure and engineering to CX, enterprise product services, and AI/data services, our award-winning, insights-driven approaches empower clients to transform and thrive.

Our name—Movate—comes from a blend of Momentum + Innovate, reflecting our ethos of agile, creative problem-solving.

Role Overview

We are looking for a BPO - Client Partners with strong track record in building and nurturing client relationships and growing programs across new buying centers and lines of business. This role will have end-to-end relationship and sales cycle responsibility to grow revenue and strengthen the health of relationships across an existing portfolio of B2C support service customers across different industry segments.

The Client Partner Professional role is growth and relationship focused. This is a transformational role, and the business unit is the cornerstone for Movate’ growth and profitability. Candidate should have strong experience in multi-channel, geo and service line BPO sales, with experience in leading cross functional growth and transformation initiatives. Transparency, industry knowledge, accountability, ownership, attention to detail, diligent follow-through on actions and commitments are essential to the success of this role.

Job Responsibilities

• Going beyond Existing Logos, mapping new LOB’s / Stakeholders, and positioning Movate services. Own and exceed revenue targets through proactive hunting mindset and sharp focus on deal Closure.
• Proven track record of being able to bring new buying centers from a portfolio of Movate's existing, high potential growth accounts.
• As an Sales Professional, you would be responsible for driving relationship elevation and business growth by presenting Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, proactive ideas, price decisions which space, etc. Use internal Sales Tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline.
• High visibility role that will manage some of Movate’s most strategic growth clients and will require strategic thinking and navigation to close.
• Goals are to own growth from new stakeholders and new lines of business under existing stakeholders and will NOT count growth from the existing book of business.
• Holistically own the relationship and liaise with operations and client services to meet all client expectations. The goal is not to own operations but be visible as the account owner and in turn strengthen existing relationships.
• Identify and implement comprehensive business development and account strategies by leveraging the entirety of Movate’s service offerings.
• Contribute to and execute Go-to-Market strategy for Movate.
• Accountable for overall sales performance, and align sales objectives with firm business strategy, keeping in mind corporate policies, procedures, systems.
• Ensure client services team members are driving operations to consistently meet or exceed all financial and non-financial KPIs and add continual value to the client. Movate should be seen as the partner with delivery excellence, who adds value, is easy to work with, proactive and transparent.

Desired Skills

• 10+ years of experience, with strong sales/relationship management experience selling BPO services across global delivery geos, workstreams and industries.
• Ability to analyze latest marketing trends and track competitor’s activities, providing valuable inputs for fine tuning sales & marketing strategies.
• Ability to understand and position progressive technology driven solutions to reduce cost and elevate customer experience. Strategic account planning and execution skills. A go-getter who knows how to thrive & win in an agile & competitive environment who actively seeks out and creates opportunities.

EEO Statement: Movate provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.