Boxing Club General Manager: Drive Revenue & Member Experience

Title-Boxing-Club; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full-benefit package

Discounted merchandise

Free classes

Job summary

TITLE Boxing Club is seeking a General Manager to drive sales, fitness, and operations while delivering an exceptional member experience. You will lead a high-energy team, optimize scheduling, and steward club performance to achieve profitability and compliance with brand standards.

Responsibilities include recruiting, training, payroll, and performance reviews, collaborating with Regional Leadership, and ensuring memorable customer service through effective communication and sharp focus on KPIs.

Qualifications

• 3–5+ years in a managerial role supervising and coaching teams.
• Experience managing trend reports and math analytical/ratio skills.
• Excellent interpersonal and customer service skills.
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with welcoming energy.
• Fitness enthusiast; boxing experience preferred.

Responsibilities

• Hit monthly revenue targets through membership enrollment, retention, class packages, private training, equipment, and retail sales.
• Foster and maintain an engaged, high-performing team aligned with the company's mission, vision, and values.
• Manage end-to-end employment and development through resourcing, scheduling, and performance evaluations.
• Facilitate and supervise ongoing training to ensure employees are proficient in sales, operations, fitness, and TITLE brand standards + policies.
• Meet and collaborate with Regional Leadership and Corporate to deliver end-to-end club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units.
• Cultivate an evergreen source of energy and community-focused club culture delivering high member satisfaction and profitability.
• Delegate, oversee and lead all club operations and member engagement.
• Monitor club appearance, ensuring a clean, friendly, and well-maintained environment.
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start.
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment.
• Meet/exceed TITLE key performance indicators for club metrics through daily, weekly, and monthly reports.

Skills

Management experience

People leadership

Customer service

Multi-tasking

Fitness/boxing knowledge

Education

High School Diploma/GED

College degree

Job description

TITLE Boxing Club is seeking a General Manager to drive sales, fitness, and operations while delivering an exceptional member experience. You will lead a high-energy team, optimize scheduling, and steward club performance to achieve profitability and compliance with brand standards.

Responsibilities include recruiting, training, payroll, and performance reviews, collaborating with Regional Leadership, and ensuring memorable customer service through effective communication and sharp focus on KPIs.