Boxing Club General Manager - Lead Membership & Operations

TITLE Boxing Club; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

Monthly bonus incentives

Discounted merchandise

Free classes

Job summary

TITLE Boxing Club in Chicago is hiring a General Manager to drive sales, fitness, and operations across the club. You will lead a high-performing team, ensure exceptional member experiences, and manage end-to-end staff development and payroll while meeting company policies and KPIs.

The role focuses on revenue growth through memberships and services, staff training, and collaboration with regional and corporate leaders to optimize the member journey and club profitability.

Qualifications

• 3–5+ years in a managerial role supervising, directing, and coaching teams.
• Experience managing trend reports and/or demonstrated math analytical/ratio skills.
• Excellent interpersonal and customer service skills.
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable energy.
• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification.

Responsibilities

• Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales.
• Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values.
• Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations.
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies.
• Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units.
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability.
• Delegate, oversee and lead all club operations and member engagementMonitor club appearance, including a clean, friendly, and well-maintained environment.
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start.
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment.
• Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports.

Skills

Management experience

Trend analysis

Customer service

Multi-tasking

Boxing experience (preferred)

Education

High School Diploma/GED

College degree

CPR & First Aid certification (preferred)

Job description

TITLE Boxing Club in Chicago is hiring a General Manager to drive sales, fitness, and operations across the club. You will lead a high-performing team, ensure exceptional member experiences, and manage end-to-end staff development and payroll while meeting company policies and KPIs.

The role focuses on revenue growth through memberships and services, staff training, and collaboration with regional and corporate leaders to optimize the member journey and club profitability.