Box Office Treasurer

Carnegie Hall Corporation; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in the arts is seeking a highly skilled Box Office Treasurer to lead their ticketing operations. This pivotal role involves managing a dedicated team, ensuring exceptional customer service, and utilizing advanced ticketing systems. The ideal candidate will have over a decade of experience in ticket sales and staff leadership, with a strong focus on problem-solving and financial accountability. Join a dynamic environment where your contributions will enhance the experience of concertgoers and support the mission of making great music accessible to all.

Qualifications

• 10+ years of experience in ticket sales and staff leadership.
• Proficiency in Tessitura and Microsoft Office required.

Responsibilities

• Lead the Box Office team to ensure optimized efficiency and customer service.
• Collaborate with Ticketing and Subscriptions teams to achieve goals.

Skills

Ticket Sales

Staff Leadership

Customer Service

Problem-Solving

Financial Controls

Tessitura

Microsoft Office

Microsoft Excel

Tools

Tessitura

Microsoft Office

Microsoft Excel

Job description

Carnegie Hall, New York, New York, United States of America

Job Description

Posted Monday, May 5, 2025 at 4:00 AM

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.

Department: Box Office

Title of Position: Box Office Treasurer

Reports to Position: Director, Ticketing

Job Classification: Exempt

We're seeking a highly experienced and skilled Box Office Treasurer. As a team leader at Carnegie Hall, you'll be responsible for upholding best-in-class ticketing standards, anticipating ticketing business needs and evolutions, leading a high-performing team, and delivering exceptional customer service. The Treasurer will need to perform technical and administrative work, requiring outstanding attention to detail and superior technical proficiency. It is essential that the Box Office Treasurer possess a friendly, competent, professional, and customer-focused demeanor and can anticipate questions from concertgoers as well as visiting presenters. The Box Office is part of the Ticketing department, within Marketing. This role is a union position covered by Treasurers and Ticket Sellers Union Local 751, IATSE. Tessitura experience required.

Responsibilities:

• Lead the Box Office team, ensuring optimized efficiency, technical skills, and customer service. Prepare weekly work schedule to support event schedule and meet customer demand.
• Collaborate with Ticketing and Subscriptions teams to achieve revenue and customer service goals.
• Serve as key contact with visiting presenters, providing exceptional customer service, confirming on-sale dates, building events, recommending pricing, delivering ticket sales reports, preparing box office settlements, and other requests as needed.
• Interface with various Carnegie Hall departments, including Concert/Artistic Presentations, Weill Music Institute, Technology, Marketing, Finance, Booking, and House Manager departments.
• Recommend and document process improvements, train staff on new procedures, and manage ticket inventory through Tessitura including holds and allocations. Ensure shared understanding across departments and systems.
• Maintain effective communication with the Box Office team, Director of Ticketing, and colleagues to ensure excellent customer service and team performance.

Qualifications:

• 10+ years of experience in ticket sales, staff leadership, and training, with a strong focus on problem-solving and financial controls/accountability.
• Proficiency in Tessitura, Microsoft Office, and excellent customer service skills. Intermediate proficiency in Microsoft Excel.
• Ability to operate effectively in pressure situations, with strong communication and team player skills.
• Experience working in a fast-paced, dynamic environment, with a passion for the arts and customer service.

Work Schedule and Location:

• This is a full-time, on-site position at Carnegie Hall, 881 Seventh Avenue, New York City.
• The Box Office is open seven days per week, including evenings, weekends, and holidays. Must be willing to work a flexible schedule within all hours of operation.

To apply please submit a COVER LETTER with your resume.

Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.

Carnegie Hall, New York, New York, United States of America