Box Office Guest Services Associate (Part-Time)

Golden State; Santa Cruz (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Golden State is seeking a Box Office Representative in Santa Cruz, CA, to deliver friendly, professional service at Kaiser Permanente Arena. The role supports box office setup, ticketing, and guest assistance during home games and events.

The position requires 6–12 months of public-facing customer service, basic computer skills, and good cash handling ability, with shifts typically 4:00pm–9:00pm on game days.

Qualifications

• 6–12 months of public-facing customer service experience.
• Basic computer skills.
• Superior organizational skills with an eye for detail and prior cash handling experience.
• Ability to multitask and stay organized in a fast-paced work environment.

Responsibilities

• Assist in box office setup and closure.
• Sell and issue tickets at box office and will-call window on game days.
• Provide customer service and resolve all ticket related issues in a time efficient manner.
• Track all customer service issues using provided software.
• Other duties as assigned

Skills

Customer service

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Job description

Golden State is seeking a Box Office Representative in Santa Cruz, CA, to deliver friendly, professional service at Kaiser Permanente Arena. The role supports box office setup, ticketing, and guest assistance during home games and events.

The position requires 6–12 months of public-facing customer service, basic computer skills, and good cash handling ability, with shifts typically 4:00pm–9:00pm on game days.