Box Office Operations Lead - Live Racing & Events

Churchill Downs; Louisville (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

Churchill Downs Racetrack in Louisville, KY seeks an Assistant Box Office Manager to supervise daily box office operations across live racing, simulcast, and events. You will oversee staffing, fulfillment, and customer service while maintaining ticketing systems and cash processes.

The role requires leadership, strong communication, and the ability to work a non-traditional schedule during Derby Week and major race days.

Qualifications

• Bachelor's degree from a four-year college or equivalent (education/experience mix).
• Box office or ticket operations experience preferred.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Oversee day-to-day box office operations for live racing, simulcast, and events.
• Staff seasonal and part-time employees; manage scheduling and training.
• Maintain ticketing systems, cash handling, and customer service standards.
• Coordinate with management to ensure proper program sales, fulfillment, and reporting.

Skills

Interpersonal communication

Customer service

Multitasking

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Churchill Downs Racetrack in Louisville, KY seeks an Assistant Box Office Manager to supervise daily box office operations across live racing, simulcast, and events. You will oversee staffing, fulfillment, and customer service while maintaining ticketing systems and cash processes.

The role requires leadership, strong communication, and the ability to work a non-traditional schedule during Derby Week and major race days.