Patron Services Supervisor

CU Colorado Springs; Colorado Springs (CO); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Vacation days

Health coverage

Retirement plan

Educational benefits

Wellness programs

Job summary

The University of Colorado Colorado Springs (UCCS) invites applications for a Patron Services Supervisor at the Ent Center for the Arts. This role oversees daily box office and front-desk operations, ensuring exceptional service, accurate ticketing, and compliant financial processes during business hours and performances.

You will supervise 8–10 hourly staff, train team members in customer service and Tessitura, manage scheduling with When to Work, and coordinate with operations leadership to

Qualifications

• Bachelor's degree required; substitution with years of professional experience in customer service, arts administration, or operations may apply.
• Experience supervising employees in a professional environment is required.
• Experience leading front-line customer service teams in a fast-paced setting is highly desirable.
• Experience working with CRM or ticketing systems, particularly Tessitura, is highly desirable.
• Experience developing or delivering staff training is highly desirable.

Responsibilities

• Serve as manager on duty for daily front desk and box-office operations, ensuring smooth, service-oriented patron experiences.
• Address patron needs, ticketing issues, and service escalations, collaborating with operations leadership as needed.
• Maintain knowledge of upcoming events and ensure staff are informed through updates and shift communications.
• Oversee cash handling, deposits, training, and timely submission of financial materials.
• Ensure front desk and shared spaces meet cleanliness and organizational standards.
• Directly supervise 8–10 hourly Patron Services Assistants and manage scheduling and timekeeping.
• Develop and deliver training on customer service, building policies, frontdesk procedures, and Tessitura functions.
• Review daily shift reports and escalate issues with follow-through.
• Assist with box office setup, event builds, and post-show revenue settlement in Tessitura.

Skills

Supervising teams

Customer service

Tessitura ticketing

Operational leadership

Staff training

CRM/system knowledge

Education

Bachelor's degree

Tools

Tessitura

Job description

Patron Services Supervisor

Ent Center for the Arts

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement, and is actively seeking a Patron Services Supervisor to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary/Pay Range

$41,347 - $47,349 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Available twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The Patron Services Supervisor supports the Ent Center for the Arts by overseeing daily box office and front-desk operations to ensure exceptional service and efficiency. This position supervises Patron Services Assistants, provides high-visibility customer service, and maintains consistent application of building procedures and ticketing policies. The role serves as a key operational leader during business hours and performances, coordinating closely with the Patron Services Manager, House Management, and Operations leadership. The Supervisor ensures accurate ticketing, reporting, and cash-handling processes while maintaining a welcoming, service-forward environment for all Ent Center programs. This position contributes directly to the Ent Center's mission by upholding high standards of hospitality, communication, and compliance.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

(40%) Patron Services & Operational Leadership

• Serve as manager on duty for daily front desk and box-office operations, ensuring smooth, serviceoriented patron experiences.
• Address patron needs, ticketing issues, service escalations, collaborating with the Patron Services Manager, House Manager, and Director of Operations as needed.
• Maintain comprehensive knowledge of all upcoming Ent Center events and programs; ensure staff are informed through updated Trello boards and shift communications.
• Oversee cashhandling procedures, ensuring accurate deposits, proper training, and timely submission of financial materials.
• Ensure the front desk and shared workspaces meet cleanliness and organizational standards.

(35%) Staff Supervision, Training & Scheduling

• Directly supervise 8-10 hourly Patron Services Assistants, ensuring appropriate staffing for business hours and all performances/events.
• Manage scheduling and timekeeping using When to Work, On the Clock, and MyLeave, including timesheet approval and shift coverage adjustments.
• Develop and deliver training on customer service, building policies, frontdesk procedures, and Tessitura ticketing functions.
• Review and respond to daily shift reports, elevating issues and ensuring followthrough on operational concerns.

(15%) Ticketing, Reporting & System Management

• Assist with box office setup, event builds, and postshow revenue settlement in Tessitura.
• Update online ticketing pages (TNEW) and support voucher creation and complimentary ticket tracking for internal events.
• Pull basic reports to support internal events, revenue tracking, and operational decisionmaking.
• Process ticket transactions, subscription sales, event registrations, and patron communications as needed.

(10%) Patron Communication & Administrative Support

• Prepare and send performancespecific patron communications using Prospect 2 automation tools.
• Support general administrative tasks, including answering phones, responding to emails, and maintaining office supplies.
• Provide onsite support during highprofile or highvolume event nights to ensure seamless operations.
• Perform other duties as assigned to support the Patron Services Manager and overall Ent Center operations.

Tentative Search Timeline

• Priority will be given to applications submitted by: Friday, September 11th 2026.
• Potential interview dates: September 21st 2026 - September 25th 2026
• Potential start date: Monday, October 5th 2026

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Qualifications

• Must have a Bachelor's degree.(Substitution: Year-for-year professional experience in customer service, arts administration, or operations may substitute for the degree.)
• Experience supervising employees in a professional environment is required.
• Experience supervising or coordinating front-line customer service teams in a fast-paced environment is highly desirable.
• Experience working with CRM or ticketing systems-particularly Tessitura-is highly desirable.
• Experience managing day-to-day operational workflows, resolving concerns, and support service excellence is preferred.
• Experience developing or delivering staff training is highly desirable.

The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate's conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination - before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.