Box Office Leader: Tickets, Team & Guest Experience

Live Nation Entertainment; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Paid time off

Job summary

Live Nation Entertainment is seeking a Box Office Manager for our Philadelphia venue to oversee daily operations, mentoring staff and coordinating with multiple departments to ensure smooth ticketing and guest experiences.

The role requires experience in box office management, cash handling and a strong customer-service ethos, with a flexible schedule including nights and weekends. Join a dynamic team at a leading live entertainment company.

Qualifications

• Experience in Box Office / Ticketing Management.
• Flexible Schedule including days/nights, weekends and holidays.
• Experience in Cash Handling.
• Leadership, Management and Customer Service.
• Tolerance of all cultures, music and art forms.
• High School Diploma.

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.).
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the Box Office Manager, staff and all other venue departments.
• Exhibit proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Assist in manager with staff evaluations (training, 90-day, annual).
• Provide a positive team environment within the department.
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress.
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines.
• Promote and provide superior customer service in all guest interactions.
• Participate in all on-site venue meetings as needed.
• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment.
• Follow standards and processes for ticket types, ancillary events and qualifiers.
• Monitor and maintain functionality of all ticketing computers, software and hardware.
• Secondary representative in all venue interactions with Ticketmaster.
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public.
• Modify, maintain and update all customer database files.
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events.
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise.
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure that venue is compliant with ADA ticket laws.

Skills

Box Office / Ticketing Management

Flexible Schedule

Cash Handling

Leadership & Customer Service

Cultural & Music Diversity Awareness

High School Diploma

Education

High School Diploma

Tools

Microsoft Office

Job description

Live Nation Entertainment is seeking a Box Office Manager for our Philadelphia venue to oversee daily operations, mentoring staff and coordinating with multiple departments to ensure smooth ticketing and guest experiences.

The role requires experience in box office management, cash handling and a strong customer-service ethos, with a flexible schedule including nights and weekends. Join a dynamic team at a leading live entertainment company.