Box Office Lead - Evening & Weekend Supervisor

City of Lone Tree; Lone Tree (CO); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Lone Tree is seeking a Part Time Box Office Lead to manage ticket orders by phone, mail, and in person while delivering superior customer service. You will assist the Box Office Manager and oversee shifts, ensuring a smooth operation during showtimes.

You will process orders using Spektrix, respond to inquiries, and help customers choose seating while maintaining up-to-date knowledge of events. Evening and weekend work is required, with opportunities to grow in the Arts Center.

Qualifications

• High school diploma or GED required.
• At least one year box office experience with phone and walk-up sales preferred.
• Experience with an integrated ticketing and patron service software system preferred.
• All candidates must be able to work evenings and weekends.

Responsibilities

• Provide a high level of customer service to Arts Center guests.
• Process phone and in person orders using Spektrix.
• Assist customers with purchase decisions such as performance availability, pricing and seating recommendations.
• Assist and respond to patrons with information about our Theater.
• Maintain current and in-depth knowledge of schedule, events and all sellable items.
• Understand and uphold purchasing policies.
• Collect complete and accurate data from customers.
• Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others.
• Oversight of Box Office representatives over shifts.
• Ability to pull sales reports.
• Manages Box Office during show times.

Skills

Microsoft 365

Customer service

Ticketing and data entry

Phone and in-person sales

Education

High school diploma or GED

Tools

Spektrix

Job description

The City of Lone Tree is seeking a Part Time Box Office Lead to manage ticket orders by phone, mail, and in person while delivering superior customer service. You will assist the Box Office Manager and oversee shifts, ensuring a smooth operation during showtimes.

You will process orders using Spektrix, respond to inquiries, and help customers choose seating while maintaining up-to-date knowledge of events. Evening and weekend work is required, with opportunities to grow in the Arts Center.