Box Office & Guest Services Associate

Live Nation Entertainment; New York (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Live Nation Entertainment’s US Concerts division is hiring a Box Office Representative to assist guests at live events. You will sell and collect tickets, greet attendees, and help guests find their seats while maintaining order and safety.

Responsibilities include verifying tickets, assisting guests with special needs, guiding them to restrooms and concessions, and addressing seating disputes. You will support sustainability efforts and ensure a positive guest experience at every show.

Qualifications

• High School Diploma or equivalent
• Familiar with Microsoft Office Suite
• Attention to detail, quality and accuracy
• Strong relationship building and communication skills
• Ability to work independently
• Excellent verbal and written communication skills

Responsibilities

• Sell and collect admission tickets and passes from patrons at events.
• Greet guests attending events who come to the box office.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
• Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
• Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
• Settle seating disputes or help solve other guest concerns.
• Assist guests in finding seats, lighting the way with flashlights, if necessary.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
• Guide guests to closest exits or provide other instructions or assistance in case of emergency.
• Other duties as assigned.

Skills

MS Office

Attention to detail

Relationship building

Communication skills

Independent work

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment’s US Concerts division is hiring a Box Office Representative to assist guests at live events. You will sell and collect tickets, greet attendees, and help guests find their seats while maintaining order and safety.

Responsibilities include verifying tickets, assisting guests with special needs, guiding them to restrooms and concessions, and addressing seating disputes. You will support sustainability efforts and ensure a positive guest experience at every show.