Box Office & Ticketing Operations Manager

Live Nation Entertainment; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Stock program reimbursement

Parental leave and family support

Job summary

Live Nation Entertainment is seeking an experienced Box Office Manager to oversee ticketing operations for concert venues across multiple locations in the US. You will lead day-to-day Box Office activities, manage staff, and ensure compliance with ticketing policies while delivering exceptional guest service.

The role requires leadership, strong knowledge of ticketing systems, and a track record in staff management.

Qualifications

• Bachelor’s degree from an accredited university or comparable work experience.
• 2–3 years’ experience as a Box Office manager or representative, including management level work experience.
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
• Experience managing season ticket business and ancillary hospitality offerings.

Responsibilities

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned.
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
• Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
• Create a positive and collaborative working environment and maintain staff morale.

Skills

Customer service

Accounting

Leadership

Communication

Ticketing systems

Education

Bachelor's degree

Tools

Ticketmaster Host

Archtics

AccountManager

TM1 product suite

Job description

Live Nation Entertainment is seeking an experienced Box Office Manager to oversee ticketing operations for concert venues across multiple locations in the US. You will lead day-to-day Box Office activities, manage staff, and ensure compliance with ticketing policies while delivering exceptional guest service.

The role requires leadership, strong knowledge of ticketing systems, and a track record in staff management.