Box Office & Fanwear Internship

Toledo Walleye; Toledo (OH); On-site; Full time

Job description

Box Office & Fanwear Intern

Role Summary

The Box Office & Fanwear Intern provides support to both the box office and retail sales departments. This role will work both in the retail store and the box office. The Toledo Mud Hens and Walleye are looking for fun, positive, and charismatic individuals to join our Box Office & Fanwear Internship. The role is 35-40 hours per week with rotating game day weekends. This internship will be for the Fall/Winter 2026-2027 semester. This role provides hands on experience in retail sales and box office operations for both minor league baseball and hockey.

Essential Responsibilities

• Service customers, vendors, promoters, and staff in a professional manner.
• Obtain general knowledge of Tickets.com and Point of Sale systems.
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through all our various communication avenues including phone and email.
• Process ticket exchanges in accordance with the organization’s Exchange Policy.
• Ensure guest’s needs are met by providing accurate information regarding directions, arena information, event details, seat selection, etc.
• Fulfill online sales orders.
• Create displays in Team Store to showcase Walleye and Mud Hens merchandise.
• Achieve sales, productivity, and incentive goals.
• Assist the Managers with day-to-day operations and game day operations.
• Maintain above average mystery shop scores.
• Reconcile and appropriately closeout assigned workstation at end of each shift.
• Assist in maintaining the organization and cleanliness of assigned area(s).
• Other duties as assigned.

Qualifications And Experience

• Must be currently enrolled in Sports Management or a related field.
• Comfortable with extensive fan contact in a fast-paced environment.
• Must be able to work at least 50% of all Mud Hens games.
• Experience working in a customer service role or setting.
• Previous ticket office setting or with the ProVenue ticketing system preferred.

Skills And Competencies

• Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
• Ability to communicate in a polite and friendly manner with a wide variety of customers.
• Comfortable with extensive guest contact in a fast-paced environment.
• Computer skills required, experience with Microsoft Office products.
• Strong organizational, written, and verbal communication skills.

Physical Requirements

• Ability to work a flexible schedule including evenings, weekends, and some holidays.
• Occasionally lifts, pushes, pulls up to 25 pounds.
• When working in the store, ability to spend entire shift on feet, walking around to assist customers, clean displays, and ring up their orders.
• When working in the box office, may be long periods of staying in a stationary position.
• Constantly operates a computer, register, and other office productivity equipment.
• Constant communication with customers, must be able to exchange accurate information.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.