Sports Tech & Ticketing Operations Intern

Trenton Ironhawks; Trenton (NJ); On-site; Full time

Job description

Department: Ticket Management & Operations

Reports To: Director of Ticket Management & Technologies

Term: Fall / Hockey Season (October 2026 – April 2027)

Status: Internship (Unpaid – Academic Credit / Experiential Learning)

Hours: 20-25 hours/week (Includes game days, evenings, and weekends as needed)

Position Overview

The Ticket Management & Sports Technology Intern will gain hands-on experience in modern sports technology, digital offer creation, merchandise auction logistics, and fan engagement platforms. The intern will support daily backend operations, lead data-pulling efforts from custom forms, assist with group package setups, and track campaign metrics during the active season.

This role is ideal for students or early-career professionals looking to build practical, resume-ready skills in sports administration, digital operations, and database management.

Key Responsibilities

• Platform & Tech Operations
• Digital Offers & Package Collaboration (FEVO): Assist in building and updating ticket offer pages, setting up intake forms, pulling and organizing customer data, and collaborating on group and corporate package builds.
• Digital Auctions & Merchandise (DASH): Help set up auction listings, draft item descriptions, respond to customer inquiries, and track physical inventory, fulfillment, and shipping logistics.
• SMS Marketing & Fan Engagement (VOZZI): Support outbound text campaign scheduling, review fan replies, and monitor campaign engagement metrics.
• Fan Data & Segmentation (StellarAlgo): Assist in pulling customer data, building targeted fan lists, and logging campaign results to support marketing and sales initiatives.

Game Day & Promotional Execution

• Assist with on-site fulfillment for special ticketing packages, digital auction wins, and promotional redemptions on game days.
• Partner with Game Operations to track and execute in-game ticketing promotions.
• Coordinate with Corporate Partnerships to verify that ticket-related contractual obligations and promotional perks are accurately delivered.

Data Management & Tracking

• Create, manage, and pull data from digital forms to streamline special ticket requests and group intake.
• Maintain organized tracking spreadsheets for merchandise inventory, activation schedules, and campaign performance.
• Research emerging sports industry trends, digital promotional strategies, and fan activation ideas.

Qualifications & Skills

• Education: Currently enrolled in or a recent graduate of a program in Sports Management, Business Administration, Marketing, or a related field.
• Data & Technical Skills: Strong proficiency with MS Excel/Google Sheets and online form builders; high comfort level working with spreadsheet data and digital tools.
• Detail-Oriented: Exceptional organization and accuracy when pulling fan data, building offer links, and tracking inventory.
• Communication: Clear written communication for customer inquiries and smooth cross-departmental coordination.
• Flexibility: Willingness to work flexible hours, including select home games, evenings, and weekends during the season.

What You Will Gain

• Direct mentorship from executive leadership in sports technology and ticketing management.
• Resume-ready, hands-on experience with core industry platforms (FEVO, DASH, VOZZI, StellarAlgo).
• Practical experience in data collection, form building, and digital campaign organization.
• Broad cross-departmental exposure across Sales, Marketing, Game Ops, and Corporate Partnerships.
• Official documentation and support for university academic credit (if applicable).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.