Box Office Clerk

Service Companies; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team supporting Cirque du Soleil in New York! This role offers a unique opportunity to engage with guests in a dynamic environment, ensuring their experience is memorable. As a key player in ticket sales and customer service, you will be the friendly face that enhances the magic of live entertainment. The ideal candidate will thrive in a fast-paced setting, demonstrating exceptional communication skills and a welcoming attitude. If you're passionate about hospitality and eager to contribute to a world-class event, this position is perfect for you.

Qualifications

• Ability to learn ticketing software and retain complex information.
• Experience in customer service and hospitality is essential.

Responsibilities

• Sell tickets and assist customers with inquiries and purchases.
• Manage will call, resolve conflicts, and maintain cash handling procedures.
• Serve food and beverage products during events.

Skills

Customer Service

Ticketing Software

Cash Handling

Conflict Resolution

Teamwork

Attention to Detail

Multilingual (English mandatory)

Education

High School Diploma

Tools

Ticketing System

Job description

Posted Tuesday, January 7, 2025 at 8:00 AM

Now Hiring extraordinary individuals to work with one of our major clients, Cirque du Soleil in New York, NY! Cirque du Soleil is a major Quebec-based organization providing high-quality artistic entertainment.

If you're seeking work opportunities in the food & beverage, hospitality, guest services, and onsite operations for events, check out the opportunities and come join us.

Show Dates:

• Feb 22nd, 2025 - April 27, 2025 **MANDATORY TO BE AVAILABLE TO WORK FRIDAY, SATURDAY AND SUNDAY**

Primary Responsibilities:

• Sell tickets at the window using a ticketing system;
• Assist customers and answer all questions with confidence and efficiency;
• Manage the will call and reprints; assist customers with purchase decisions;
• Resolve customer conflicts with guidance from the supervisor;
• Maintain knowledge of products currently available to customers;
• Understand and relate purchasing policies to customers;
• Collect complete and accurate data from customers;
• Follow proper cash handling procedures and reconcile daily transactions;
• Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous, and informed manner;
• Contribute to the environment of the box office in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
• Assist in the concessions to serve F&B products during intermission; keep the working environment clean and sweep after each selling period;
• Perform other duties as required;

The Ideal Candidate Will:

• Possess the ability to learn ticketing software and retain a high level of complex information;
• Be comfortable working in a loud environment;
• Be calm, motivated, polite, and courteous;
• Have a professional, clean appearance with a straight posture;
• Be physically able to stand for long hours and travel up-and-down stairs frequently;
• Understand customer service and hospitality;
• Work well with others; pay attention to details;
• Work fast and efficiently under pressure;
• Have a welcoming and friendly attitude (smile and proper greetings);
• Know when to get the help of a supervisor;
• Availability for the whole city duration;
• Speak English mandatory – other languages are an asset;

Physical Demands:

• This job may require extended periods of walking, standing, bending, lifting, twisting, and kneeling for up to 8 hours.