Box Office Attendant

Hollywood Park Management Company, LLC.; Inglewood (CA); On-site; USD 27,552 - 30,307; Part time

Job summary

A premier sports and entertainment venue in Inglewood is seeking a Box Office Attendant to provide a world-class experience for guests at SoFi Stadium and YouTube Theater. This role involves assisting customers with ticket purchases, providing event information, and ensuring smooth transactions. Candidates should have a high school diploma, strong customer service skills, and the ability to work flexible hours, including nights and weekends. Compensation ranges from $20.00 to $22.00 per hour.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to be productive in a demanding environment.
• Requires strong interpersonal skills.

Responsibilities

• Provide excellent customer service by explaining ticketing policies.
• Assist guests in purchasing tickets and provide accurate event information.
• Process all cash and credit card payments.

Skills

Customer service

Cash handling

Communication skills

Positive attitude

Education

High school diploma or equivalent

Job description

About Hollywood Park

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed‑use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25‑acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world‑renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5‑acre open‑air plaza, American Airlines Plaza, and the 6,000‑seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward‑thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment.

As a Box Office Attendant, You Will…

Box Office Attendants are responsible for providing a world‑class experience for all guests at Hollywood Park, home of SoFi Stadium and YouTube Theater. This position services guests throughout the ticket‑purchasing process, from purchasing to providing support to existing valued customers, and delivering accurate event information.

More Specific Responsibilities Include, But Are Not Limited To…

• Provide excellent customer service both internally and externally by explaining ticketing policies, answering questions about the venues’ seating, and troubleshooting ticket issues.
• Assist guests in purchasing tickets and provide accurate information regarding current and upcoming events.
• Process all cash and credit card payments and ensure tickets have been issued.
• Reconcile transactions at the end of each shift.
• Organize and distribute will call orders.
• Provide consistent and reliable support to management.
• Perform other related duties as assigned.

We’d Love to Hear From People With…

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Previous cash‑handling experience preferred.
• Previous experience in customer service or hospitality preferred.
• Ability to be productive in a demanding environment.
• Strong interpersonal, verbal, and written communication skills.
• Positive and energetic attitude with the ability to remain professional in all situations.
• Requires a flexible schedule; able to work nights, weekends and holidays as required.
• Requires prolonged periods of sitting, standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Compensation: $20.00 to $22.00 per hour

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.